hub by Premier Inn London Camden

I had the worst stay at Hub Camden! I found a blood stain on the bed sheet (as in the photos I shared on google), and when I went down to reception, the front desk agent refused to change my room just because I had already used the toilet. It incredibly frustrating and made me lose trust in how clean the room was. The air con control in the room never worked too. I asked them to look at it three times during my stay but nothing was fixed. They said they control it from another room but temperature was either freezing cold or boiling hot and I had no way to adjust it myself as controls weren't working. The window was locked too and couldn’t be opened even a little so the room felt horrible to be in. Their solution was "call us on this mobile phone every time you want the air con changed" which was just ridiculous. It was an uncomfortable stay and really disappointing after paying >£200 a night for this awful hotel.

We stayed two nights and were really happy with the stay. The room had a window and was very well insulated from the traffic outside. The service was excellent as was the free unlimited tea and coffee. Great lounge area to relax in.

The service was incredible by Yuliia, she was very happy and made us feel very welcome!! I couldn’t have asked for a better receptionist :) (however one of the housekeepers forgot to empty our bathroom bin?)

I chose the hotel based on my excellent experience last year and for it's great location. Unfortunately attention has not been given to repairs and upkeep at this location. My teen daughter and I stayed for four nights in August and noticed very soon after check in that the hairdryer in the room was not working. I immediately went down to reception to notify the team members as it was Friday night and we wanted to begin getting ready to go out. No spare hairdryer was available!. We were travelling from Canada so I do not have a hairdryer that would work in the UK. I raised this numerous times throughout my stay and did not receive a hairdryer or an offer to switch rooms. On the last day, about 30 minutes before checkout, the team member at breakfast told me he had a spare hairdryer for me! I raised this with the corporate help on twitter but received NO support. Totally unacceptable as I did not receive all the services that I paid for. It has been over a week since check out and no offer of apology or compensation has been offered. Such a shame, this was a great hotel. Guess I may have to look elsewhere next time.

Hi Been stopping for work here last few weeks , lovely evening staff two ladies were very kind and polite on entry and helped me check in there was a slight issue and I was upgrade to a premium room , very friendly and welcoming thankyou kindly 5 nights away from home and they make you feel very comfortable. Many thanks A star Daniel