Colchester Town Centre (Castle) hotel

Stayed in 2 rooms with my Wife and 90 year old Mother in law. Myself and my Wife were on the ground floor in room 12, Mother in law room 108 on first floor. The receptionist was in helpful and said she could not move us all to rooms next to each other as the hotel was full. She also took pleasure in refusing the £249 in cash which my mother in law offered for payment of her room on the grounds that she could not produce photo id.I wanted to pay card and cash which was also refused. I ended up paying cash with NY driving licence but was short-changed as they didn't have the coins for the balance they owed me. The breakfast dining was unbelievable. The waitress was downright rude and un inviting from the moment I entered and said 'Good morning ' She seemed annoyed by our presence and grudgingly whisked us to a table. When I enquired where the coffee machine was she bluntly snapped ' You've just walked past it's. This triggered me and I told her to go and got on with it myself. She returned to the table a minute or so later and got on bended knees in a very theatrical manner to apologise . My Wife told her she should not be working with the public and she then turned on the crocodile tears saying she was having a bad time. We all have bad times, we don't have to share the problem. She disappeared but I knew she had to take the cooked breakfast order so I went to find her. When I did find her she said she was 'Frightened' to come to the table. Needless to say we did not return for the breakfast we had all paid for on the second morning, opting for motorway services instead. A note on the bedroom flooring. This seemed to creak and squelch underfoot and at night the footsteps from the room above ours were unbelievable keeping us awake until 1.15am

As always we were very impressed after our stay! My partner is a full-time wheelchair user and so accessibility and comfort are our main priorities, which the hotel never fail to provide (spacious accessible rooms with very large wet rooms etc). The staff are very friendly and helpful- especially Jess who has gone above and beyond for us our recent stays ❤️

On arrival we struggled to find parking, my brother popped in and was meet with Jess who found us the perfect parking solution. Not only was she attentive to our needs she was also super fun. She made us feel so welcome and immediate comfortable. Our visit was for Ibiza Orchestra at Colchester Castle park, we could believe how close we were to the venue, literally around the corner. That evening after a few drinks we popped back and the kind young man (didn't catch his name) kindly looked after a coat I had purchase at the venue. In the morning we went for breakfast, was a fantastic range of foods from an all day breakfast to pastries and cereal oh and plenty of fruit. Would I stay again, absolutely and when I do I hope I'm greeted with the same enthusiasm as we did this time. Customer service at this hotel I would give 100% A*

Everything about the room was outstanding from the bathroom to the blackout curtains. Already making plans to stay again.

Clean comfortable and friendly hotel. Bedding and room perfect. Very very nice staff. So helpful. Breakfast nice. Orange juice superb. Evening meals, nicely cooked, but tasteless. Easy access to High street. Staff couldn't do enough for me, or be friendly.