Colchester (A12) hotel

We have stayed in lots of Premier Inns over time. This one at Colchester had really personable and knowledgeable reception staff who answered all our questions comprehensively. Yes it was a VERY long walk to our room but it was fully air conditioned - very welcome on one of the hottest days of the year so far! Great room and we slept well.

The hotel itself was fine. We were lucky to have an air conditioned room which was very welcomed. There are no lifts which is a bit of a pain when carrying luggage. The service and cleanliness in the hotel itself was fine but the food, especially breakfast was a real problem. The restaurant is woefully understaffed and although the staff that were there worked hard, there just weren’t enough of them and evening wait times were huge. Even just to get a drink! We paid for breakfast for both mornings of our stay but then didn’t actually get to have it on the first morning as there was no chef! We did manage to get a breakfast on the second morning but they were understaffed yet again and we got it late, having to throw it down and leave rather than enjoy it. The staff that they had were lovely, there just weren’t enough of them to provide a service.

As your feedback does not seem to be working I will try here. This was for my wife's birthday booked by our children. We cannot fault the Hotel they were excellent but the restaurant was the complete opposite you walked through the entrance which was filthy and because of my disability were allowed to sit at large oval table it was excellent so we booked the same table again for our family gathering for the follow evening which booked there and then. On the following evening we arrived and found the table was given to a party of 3, we given a smaller table at the far end of the restaurant with a small table on the end which made it very tight and uncomfortable and awkward as I have to use crutches most of the meals were ok but one was the Steak salad when it arrived the steak was cremated on top & underdone underneath the salad contained chips, peas, onion rings and half a tomato when asked for the salad it arrived with a very small bowl containing lettuce, half a tomato and sweetcorn and at no time was offered a replacement meal and as the rump steak was not edible we returned the meal. an excellent birthday surprise, Thank you Alan Harkett also Kathryn Root

Amazing staff, well kept hotel , very clean and very high standards here, staff are well trained and courteous as well as polite and friendly.

Again Lee and his excellent team warm welcome and professional attitude makes the many stays in Colchester here bearable brilliant team