Seaton hotel

Everything clean, convenient and comfortable as usual with Premier. Special mention to the young man working the afternoon/evening shift on Fri 26 Sept. He was on reception and in the restaurant and seemed to be doing everything! He was really helpful, great member of staff, sorry I didn't get his name.

We have stayed at this hotel regularly for my husband's birthday for 3 or 4 years now & enjoy it every time. From check in we had an excellent experience. Due to the beds being very high & with my arthritis in my hips I usually book the family room to get the sofa bed so I don't have to climb on the high bed. I think I booked it wrong because we're were given a double, I went straight to the reception & explained and the lady on reception, Louise, was lovely. She listened, understood & did her best to accommodate me, giving us an accessible room on the ground floor which was perfect, lower bed & bath. They seemed to be working long hours as Louise seemed to be there constantly and was doing the reception & resturant work. Nothing was too much trouble for her as i saw her helping other guests too, she really is a credit to the company, hope we have her service us next time we stay. Thank you Louise, you really are a star. And a thank you to the room attendant lady I was talking to because the standard of cleanliness was top notch. The bathroom was immaculate, toilet paper & soaps were full, no dust, debri or mould that I could see. I always feel comfortable in a clean room. Breakfast was lovely, well cooked, plates & cutlery were all clean. As we were near the reception we made the most of the coffee machine in the reception, loved the coffee. We were certainly happy with there service & value for money.

You always know what you get at a Premier Inn, a decent clean room and a good mattress at a reasonably cost. Although we are always welcomed by friendly and efficient staff we must say that in this instance the level of service given by the duty manager, CHLOE B far exceeded our expectations. This young lady is a credit to Premier Inn

Having read a number of negative reviews, the first day seemed to me to be proving them wrong, a nice room, comfortable bed, a decent breakfast and helpful staff. However, it soon became clear that Premier Inn may be the RyanAir of hotel chains. 1, We booked bed and breakfast bit were told on arrival that we had to pay an extra £2 per person per night for a full breakfast, despite the advertised unlimited breakfast. "Our famous unlimited Premier Inn Breakfast" from their website There was no mention of this when we booked 2. Free internet was advertised but clunky, unsecured and unresponsive. A better connection was available for an extra charge. "Enjoy free Wi-Fi throughout your stay at Premier Inn. Simply select ‘Premier Inn Free Wi-Fi’ from the list of available networks and get connected". From gheir website. There was no mention of this when we booked However, the highlight of the stay was the 18 times we had to ask for a new key, especially the time when the woman in reception did three failed keys in a row and had to go to the room with me and let me in with her staff key. This is not a unique or even uncommon experience and I refer you to metal things that you put in a hole in the door and turn. I think they are called keys and have had a 100% success rate since the middle ages.

We originally were going to stay 4 nights, but with the being quite wet, we only stayed 2, with the receptionist, according to the invoice, arranging for a full refund for the two days not stayed. Arrival and checking in was smooth. I had asked fow two rooms next to each other, but in the event, they were opposite. Perfectly ok. The rooms were clean, and had everything you needed. Except... Chris's room was missing a bulb in one of the bedside lights. The really helpful receptionist got a replacement quickly. Also, Chris's card activator in the room was tempermental, and needed a solid tap in the wall direction in order to work. My room - no bulbs in either of the bedside lights. Again the recptionist managed to find replacements and fitted them. The TV would not work - it turned out that someone had turned it off at the wall plug, which was hidden on the behind the TV. On trying to use the desk light, it turned out to have bo bulb. It turned, there was not a single spare in the whole hotel! WiFi - that was abominable! The free connection consistantly gave sppeds of around 600k upand down. Again, the receptionist upgraded me to the £5 a 24hr premium. This only gives 8Mb! In this day and age? REALLY? Dinner in the restaurant was ok, and with the individual prices, I recommend the meal deal! Breakfast was ok, nothing special, but hot and filling. If it wasn't for the service the receptionist gave, the review would be 3*, but she was so helpful, it became 4*