Barrow-In-Furness hotel

Firstly, the reception was staffed which is a real positive. Without exception, all of the staff from reception to cleaner were both pleasant and efficient. Unfortunately, the staff have proven to be the only real positive of the stay. Overall, the appearance of the hotel is very much down at heel and is decidedly more shabby than chic. Despite our room being 'Premier Plus' it can only be described as tired and could definitely do with a refurb. Many of the walls are badly marked. The aircon, when working is incredibly noisy and can make sleeping quite difficult. It also frequently cuts out, so maintaining a constant temperature can a bit of a struggle. In summer temperatures, it would be incredibly uncomfortable. The main areas of the room seemed clean. There is little to no adjustment to the shower head. In order to shower there is no option but to stand in the slippy area of the bath as the grippy area of the bath is in completely the wrong place to be effective. The shower screen is also ineffective resulting in the floor getting a good soaking and is no doubt responsible for the water damaged bath panel. Whoever designed this, clearly hadn't used it as all of these problems are immediately evident. I'm pretty good with IT/tech but I couldn't get the 'ultimate WiFi' to work even with the additional instructions for Apple devices. I reported this at reception and they were aware of the issue. I was then given a slip with instructions for Apple devices. As this is clearly an acknowledged problem, why not issue this additional log on information on arrival rather than having to ask? Better still, include it with the other paraphernalia on the desk. This is a real problem if anyone needs to work on anything other than the most basic of tasks. I ended up resorting to 5G via my phone as a hotspot for much of the time which was a decided improvement as it didn't drop out every five minutes. On the upside, the bed was comfortable and clean, but this in itself is not enough for me to overlook the other shortcomings. The breakfast was the cheapest of the cheap ingredients and can best be described as barely adequate. With the bran-flake option, I feel I'd have been better off eating the cardboard box it came in as opposed to the actual cereal. Again, further evidence of cost cutting. The most disappointing element of the stay was having to pay £3.00 per day for parking. Given the amount we paid for the room, this is extremely mean spirited. This is unmitigated greed and designed to do nothing more than extract the absolute maximum from the customer. Over the years, I've stayed in a number of Premier Inns, and have always been satisfied. However, this is now the second time I've experienced very similar problems at opposite ends of the country. This leads me to conclude that all of this is due to company policy. This will now in all probability be my last time at a Premier Inn. Premier Inn used to be utterly reliable and enabled booking at pretty much any location with complete confidence. Now the brand has been so cheapened that it can only be described as unpleasant. As good as the bed is it doesn't make up for the rest. The staff here are really very good. However, I suspect that in common with other branches they will be 'let go' and self-service check in will be implemented. All of this is such a shame as it is now a shadow of what it once was. TOP TIP - get food from the Tesco Express, it's only a five minute walk away!

Our stay here was nice and pleasant. Staff was really nice and helpful. Would definitely recommend if you are coming with family.

I was very disappointed to find that Premier Inn now charges £3.50 per night for parking. In all my previous stays, parking has always been included, so this feels like an unnecessary and unfair extra charge on top of the room rate. Guests should not be expected to pay additional fees simply to park while staying at the hotel. I have always chosen Premier Inn for good value and convenience, but this new policy has left me questioning whether I will book again in the future.

Really great experience at this Premier Inn. It's not the most prettiest of places but makes a fantastic cheap base to explore the South Lakes area by car. We stayed in a family room with 4 people. Beds were comfortable as they always are at Premier Inn. The hotel was spotlessly clean and staff were unfailingly helpful at both reception and the adjacent restaurant where breakfast is served. Premier Inn Breakfast in the brewers fayre was excellent. There is Electric car charging on site and the hotel is very close to other amenities in the retail parks as well as the Dock museum which has an good children's play area.

The girls on reception, Kerry and Emma were absolutely brilliant. We had to move from the hotel we had booked and they bent over backwards to fit us in.