Bristol East (Emersons Green) hotel

Both my partner and I awoken with back pain which lasted all day and didn't help with the three hour drive back home. There was nobody on reception to inform when we checked out of the hotel. The room was clean.

We arrived around midnight, after a very long hot day to find the customers in front having a conversation in which there might not be a room left. Which filled us with fear. When it came to our turn we were told they didn’t think there was a room for us. After a lot of back and forth they found a room. So relieved off we went to our room. But the card didn’t work… we looked at the card no. which wasn’t clear… so went down to try, as going by our experience so far it was probably a mix up. The card worked for another room already in use. So we went back to reception, to explain and the staff member was confused. I asked if he had another card for the room, he explained there wasn’t one and that the cards were a recent change. I proposed that the numpty that couldn’t write legible numbers on the cards should never have been allowed to write up the cards and the person programming them should have concentrated/ checked the cards! I explained we were very tired and required a room only to be told that the only one left was a last resort room with no working plumbing. I did not want to take a room after the warmest day of the year with no washing facilities. He finally asked his colleague who managed to find another room for us. This was terrible service from Premier Inn, causing a lot of distress after a very hot long day. I don’t expect to have to haggle for a room I’ve paid for! Disappointing for Emerson’s PInn as we have stayed before a number of times and been impressed. But this new way of working is abysmal. Distressing for me and my partner, and unbelievable that I had to sort this out myself, after a long day. With no option of them finding us a room at another PI!

We stayed at the Premier Inn, Emerson Green as part of a wedding group. The staff on arrival were wonderful and helpful. Our room was really sad and we needed two fans to combat the heat in the room, which one of the housekeeping staff brought us. We used the bar on the Friday night which was pleasant. It mentioned that it had recently been refurbished and was no longer a Beefeater. Saturday was taken up with the wedding. My husband and I booked breakfast for the Sunday morning. It was chaotic! The only room in the hotel that had aircon, it was so small with people tripping over each other to get to the hot food, juices etc which were stuck up in the corner. There was only one coffee machine which was right next to the toaster. Food was of a good standard but it was such a noisy atmosphere we didn't feel able to relax and enjoy a leisurely breakfast.

Very poor Premier Inn compared to other options for the price. The rooms are looking old and shabby, and bathroom felt dirty. There is no lift or AC. We were there at normal summer temperatures and the room was Hot and stuffy. We could only open the window a small amount and the provided fan is noisy and ineffective. There was no meal deal available as the attached Beefeater restaurant has been sold off. The standard WiFi was poor and because of the building construction no phone signal was available inside. For the cost of our 2 night stay we could have had a much better experience elsewhere.

The hotel was clean and reasonably priced. My husband and I enjoyed our stay. It was very hot during the 3 days that we stayed there. Would have loved to have an air conditioner in our room.