Reading South (Grazeley Green) hotel

Great hotel, excellent service, very friendly staff. A special thank you to Suleyman for being a brilliant host and keeping kids entertained! Thank you and we'll definitely be back 🙂

We arrived and checked in fine. One of the beds had not been made, the bathroom was pretty dirty and it was very hot - a product of no air conditioning. The outside also stank of sewage, not the most welcoming smell when you first turn up. The location is decent, nice and quiet out of the way - a real rural vibe. We were disappointed to find the breakfast was not a buffet - but was still unlimited so not too bad as we could order as much as we wanted. The continental selection was..ok. Quite an awkward ambiance with no music playing and only a few of us in there. I think they need to close this place for a while and refurbish it, with cleaner new rooms and modern facilities like A/C. I've already written a review for the shocking experience we had in the evening at the pub next door. I would consider staying again - but only if the standards matched the price.

Hotel is a bit dated, I was there for 3 nights in June 25, room was quite big, comfortable bed, heating and cooling in room was good, walk in shower, bad points shower leaked water into the Bathroom and was a bit mouldy, the cleaning of the room not the best, paintwork was dirty and could do with repainting but for the price it was passable, the pub which is close by the Bell was good, breakfast was good and hygiene of 5, some good choice of beers.

Great welcome by reception staff and efficient check-in. On the surface the room was good and spacious but there are some areas that need attention, the bathroom particularly needs a refurb as the door was worn at the bottom from damp, the bottom of the shower screen was a bit unpleasant as was the grout on the tiles. These are not cleaning issues as they would not improve with a basic clean unfortunately, and the overall standards of cleanliness for the shower tray, sink, and the bedding/towels was excellent. The toiletries (soap and shower gel/shampoo) were a decent brand. Could do with a toilet brush :) The bed was comfortable and clean but two pillows would have been nice. The rooms are far too warm (for May) but they have provided a modern and quiet fan. The WiFi is really slow. There were some cobwebs lurking! :) I know it is a budget hotel but the coffee provided in the room is the cheapest type possible (I always bring my own for that reason). The carpark was very spacious. I would stay again but I do feel that this Premier Inn needs some attention. I will review the Old Bell separately (which does the breakfasts) but thought it was excellent.

Awful experience. The receptionist was really unhelpful with extremely standard and reasonable requests like booking breakfast the following day which is served at the pub next door. She did not tell us that breakfast finished at 09:00 and did not communicate our booking with them. When we turned up they did not have our booking and we had to show them our receipt, which we fortunately had. They then asked us for our copy of our receipt that as they said that they needed to prove that we had paid. Leaving us with nothing for our records! After all that faff we were finally served our cold and underwhelming breakfast at 08:40 only to be old minutes later that we had to hurry up as the restaurant had to be locked up at 09:00! Not exactly welcoming. This place has seriously going down hill and needs to be looked at by management, particularly the lady who was on the desk on Wednesday evening. Another issue is that they have guide dogs for the blind dogs being trained in the hotel. No problem, we love dogs. But the smell in the carpark of dog faeces is quite overwhelming. Would not have liked to have been in a room facing the car park on the ground floor.