Coronavirus (COVID-19): Premier Inn update

With varying government restrictions in different parts of the UK, we’re constantly reviewing our hotel and restaurant policies to ensure we open and operate in line with these. With this in mind, please ensure you check the guidance or regulations applicable to you and your destination before travelling in EnglandGermanyNorthern IrelandRepublic of Ireland, Scotland and Wales.

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Update on our hotels

Updated 23rd December 2021

We’re regularly reviewing our policies to make sure we’re following the latest government guidance. Please check for any local travel restrictions before visiting our hotels and restaurants.

 

England – Our hotels in England are open to all guests. Face coverings must be worn throughout our hotels. 


Scotland – 
Our hotels in Scotland are open to all guests. Face coverings must be worn throughout our hotels. From 27th December, one-metre social distancing will be in effect.

Wales – Our hotels in Wales are open to all guests. Face coverings must be worn throughout our hotels. From 26th December, two-metre social distancing will be in effect.

Northern Ireland – Our hotels in Northern Ireland are open to all guests. Face coverings must be worn throughout our hotels.
 

Republic of Ireland – Our hotels in the Republic of Ireland are open to all guests. Face coverings must be worn throughout our hotels, and social distancing is in place.


Jersey – 
Our hotels in Jersey are now open to all guests who are eligible to visit Jersey under the Safer Travel Policy. From 4th January, face coverings must be worn throughout our hotels.


Isle of Man – In line with government restrictions our hotel is open for leisure bookings for guests eligible to travel based on current travel/border restrictions.


Safety

The safety of our guests and team members is our number one priority. That's why we’ve implemented extra precautions as part of our Premier Inn CleanProtect promise to ensure all our hotels are clean, safe, and adhere to the latest government guidance.

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Update on our restaurants

Updated 23rd December 2021

England
 – Our restaurants in England are open. Face coverings are now a personal choice, although we’d encourage you to wear them in enclosed spaces, just to be considerate of others when dining with us.


Scotland
 – Our restaurants in Scotland are open. Face coverings must be worn in our restaurants and mandatory Test and Protect measures are in place. From 27th December, our restaurants will only be able to provide table service, which means our breakfast buffet will be closed, but our Premier Inn Breakfast will still be available to order straight to your table. One-metre social distancing will also come into effect and groups will be limited to three households maximum.


Wales
 – Our restaurants in Wales are open. From 26th December, face coverings must be worn in our restaurants and mandatory Test and Protect measures will be in place. Our restaurants will only be able to provide table service, which means our breakfast buffet will be closed, but our Premier Inn Breakfast will still be available to order straight to your table. Two-metre social distancing will also come into effect and groups will be limited to no more than six people. 

Northern Ireland – Our restaurants in Northern Ireland are open. Face coverings must be worn in our restaurants. Guests will need to provide proof of their COVID status before entering our restaurants. You can do this in several ways – provide proof of a valid vaccination either digitally or with a vaccine card, provide proof of a negative test within 48 hours of visiting, provide proof of a positive test no sooner than 30 days or greater than 180 days ago, provide written proof of participation in a clinical trial, or provide proof of a medical exemption. For more information, click here. From 26th December, we’ll only be able to seat a maximum of six adults – or 10 from a single household – per table. Children aged 12 and under won’t be counted in the total. Our buffet breakfast will be available, and you’ll still be able to pay at the till.

Coronavirus (COVID-19) regulations and guidance: what they mean for you | nidirect

Republic of Ireland
– Our restaurants in the Republic of Ireland are open but will close at 8pm to non-hotel guests in line with the latest restrictions. Face coverings must be worn in our restaurants, and social distancing is in place. We can only seat a maximum of six adults per table (or a maximum of 15 when a booking includes children aged 12 and under) and multiple table bookings won’t be allowed. During this time, we’ll be offering a table service only, including a plated Premier Inn breakfast. Additionally, guests will need to provide proof of their COVID status before entering our restaurants. Information on how you can get a digital COVID Certificate that meets Republic of Ireland requirements can be found here:
EU Digital COVID Certificate | gov.ie

Jersey
– Our restaurants in Jersey are now open.

Isle of Man – Our restaurants on the Isle of Man are now open.

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Introducing Premier Inn CleanProtect

Premier Inn CleanProtect is our enhanced hotel cleaning promise. Designed to help our guests, and our teams, stay safe at this important time, it strengthens our existing rigorous regime by introducing additional hygiene and safety measures -  from check-in to check-out. 
 

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A note to our guests

At Premier Inn, whether it’s our warm welcome at check-in, our ‘clean from top to bottom’ hotel rooms, or our all you can eat breakfast to set you up for the day after a great night’s sleep, we work hard to deliver unforgettable stays for our incredible guests.

Part of this winning formula of ours is building and maintaining strong relationships with our teams and suppliers, but, like many businesses across the UK, we’ve been experiencing supply chain issues across a number of different areas. Sadly, this includes team shortages, which can add a lot of pressure on us when still trying to deliver the Premier Inn experience you know and love.

We know that ‘supply chain issues’ sounds a bit corporate and you’re probably wondering what we actually mean. It means that certain items like our super-comfy bedsheets are taking longer than usual to be delivered, and that our restaurant menus aren’t as varied and might be missing some of your favourites.

We know that these are our challenges and not yours – it’s all part of being the UK’s largest hotel chain! But we just wanted to assure you that we’re doing our absolute best to stay on top of everything as we all try and navigate through this new and constantly changing world. 

As ever, caring for our guests and team members is our top priority. It’s one of the main reasons that check-in is from 3pm, just to give teams enough time to clean our rooms to the highest Premier Inn CleanProtect standards. Also, to keep our hotels running as smoothly and safely as possible, we’re continuing to follow all relevant COVID-19 measures too.

Additionally, due to a high volume of messages, there might be a delay in hearing back from our customer support team – just know that we’re working hard as possible to respond as quickly and helpfully as we can. With all this in mind, we just wanted to be honest with you about where we’re at – and thank you for being patient with us.

We won’t rest easy until you can.
 

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Everything you need to know about COVID-19 when staying in our Premier Inn hotels in Germany

Due to the changing COVID-19 regulations across Germany and different restrictions applying to each federal state, please make sure you check the latest guidelines for your destination before arrival:

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Please note that we'll only accept vaccination certificates which can be digitally scanned on site. The CovPass app and the Corona-Warn-App are two of the most commonly used apps in Germany and they work in a similar way to the NHS app (which will also be accepted at our hotels). If you're unable to use an app, a printout of an EU certificate with a valid QR code will be accepted, too. 

 

Any quarantine regulations must be met when entering Germany, and keep in mind that these requirements may change at short notice.

 

As local travel guidance can change at short notice, please make sure that your reasons for staying are in line with the latest guidelines at the time you’re due to arrive. Our Premier Inn hotels also reserve the right to contact the police and/or local authorities if we believe a stay isn't legally permitted under these guidelines.

 

Our flexible rates let you amend or cancel your hotel stay, which is good to know when circumstances are constantly changing. If any trade fairs in Germany are cancelled due to COVID-19 restrictions, we’ll do our best to rebook stays, as well as any group bookings. Guests with bookings in areas where travel has been impacted according to the World Health Organisation will be refunded. For more information, please get in touch with our Premier Inn Guest Relations Team at kontakt@premierinn.com. We’ll do everything we can to resolve any issues with your stay.

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