Coronavirus (COVID-19): Premier Inn update

With varying government restrictions in different parts of the UK, we’re constantly reviewing our hotel and restaurant policies to ensure we open and operate in line with these. With this in mind, please ensure you check the guidance or regulations applicable to you and your destination before travelling in England, Germany, Northern Ireland, Republic of Ireland, Scotland and Wales.

 

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Update on our hotels

Updated 8th April 2021

We’re regularly reviewing our policies to ensure they align with government guidance and we’ll be contacting any guests with a booking during the current period of restrictions. Please bear with us during this busy time.

 

England – In line with the latest government restrictions, guests with bookings for work, education or other legally permitted reasons can still stay with us before 17th May. However, we’re unable to accommodate stays for leisure purposes until after this date. Please check that you meet the criteria set by the government and are eligible to stay before arrival. Any guests with bookings up to 16th May can now amend or cancel their stay via the ‘manage booking’ tool on our website.


Scotland – 
In line with the latest government restrictions, guests staying for work, education or other legally permitted reasons can still stay with us. However, we’re unable to accommodate stays for leisure purposes. Please check that you meet the criteria set by the government and are eligible to stay before arrival. Any guests with bookings up to 25th April can now amend or cancel their stay via the ‘manage booking’ tool on our website.


Wales
 – In line with the latest easing of restrictions, we’ll be reopening our hotels to all guests from 12th April.

Northern Ireland – In line with government restrictions, guests staying for work, education or for other legally permitted reasons can still stay with us. However, we’re unable to accommodate stays for leisure purposes. Please check that you meet the criteria set by the government and are eligible to stay before arrival. Any guests with bookings up to 11th April can now amend or cancel their stay via the ‘manage booking’ tool on our website.
 

Republic of Ireland – In line with the latest government restrictions, we're unable to accommodate guests who are travelling for social, cultural, recreational or tourist purposes. Any guest with a booking for stays up to 4th April can now amend or cancel their booking via the ‘manage booking’ tool on our website.


Jersey – 
In line with current travel guidance in Jersey, all guests must complete a pre-departure registration form through the Government of Jersey website up to 48 hours before travel.


Isle of Man – In line with government restrictions, our hotels are only open to key workers as specified in the government's key worker list. These restrictions will be in place until at least 23rd March 2021.


Safety


The safety of our guests and team members is our number one priority. That's why we’ve implemented extra precautions as part of our Premier Inn CleanProtect promise to ensure all our hotels are clean, safe, and adhere to the latest government guidance. 
 

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Update on our restaurants

Updated 8th April 2021

Please be aware of the following guidelines and restrictions at our restaurants:

England
 – We plan to reopen all our restaurants across England from 17th May. From 12th April, however, we will be opening a number of our restaurants with gardens for outdoor meals only. Please note that breakfast will not be available during this time. To check if a restaurant will be open for garden service, please visit our individual hotel pages for more information.

Scotland
 – Our restaurants are currently closed and unable to serve any food or drinks.

Wales
 – From 26th April, we will be opening a number of our restaurants with gardens for outdoor meals only. Please note that breakfast will not be available during this time. To check if a restaurant will be open for garden service, please visit our individual hotel pages for more information.

Northern Ireland
 – Our restaurants are currently closed and unable to serve any food or drinks.

Republic of Ireland
– Our restaurants are open to guests staying at our hotels. Restrictions at our hotels in Ireland are currently in place until 5th April.

Jersey
– In line with the latest government updates, our hotels in Jersey will be returning to table service breakfast and a café bar evening menu for guests from 22nd February.

Isle of Man – Our restaurants are currently closed and unable to serve any food or drinks.

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Manage existing bookings

Recognising the need for more flexibility, we have changed all of our room rate products to offer clear choices around cancelling or re-arranging bookings.  All our rates, with the exception of non-flex,  now offer the ability to amend on a like for like basis right up to 1pm on the day of planned arrival or to cancel within the terms and conditions of the specific room rate for a full refund.

If you need to amend or cancel an existing booking, the easiest and fastest way is to use our self-service tools to manage your booking. Easy-to-follow video guides are available on our contact us page.

Due to high demand, our customer call centre is currently very busy. If you have a question about an existing booking, we recommend reviewing our FAQs which includes links to the terms and conditions of our bookings on our rates page.

It’s really important to make sure you’re happy with the terms and conditions of the rate you choose before you book as we won’t be able to offer changes or refunds outside the amendment or cancellation window for the product you choose.

For the avoidance of doubt, as the situation evolves with any local/travel restrictions and government guidance, our rate conditions will still apply and we will not be offering refunds for cancellations which fall outside of the applicable t’s and c’s – there is however always the ability to amend your booking to a date within 18 months of your original booking on a like for like basis (please see the terms and conditions).


Please note, we will not be able to offer refunds for cancellations which fall outside of the terms and conditions applicable to your rate type, noting in particular the enhanced flexibility we have provided with our rates. This means unfortunately we will be unable to enter into any correspondence in this regard, regardless of the circumstance for cancellation.

However in the event the Government introduces stricter lockdown measures which makes it illegal for Premier Inn to permit you to stay at the hotel you’ve booked (for example we are only allowed to let key workers stay and you are not a key worker), we will consider refunds on a case-by-case basis. You remain responsible for your own compliance with law and you should ensure that you keep up to date with regulations and guidance applicable to you. Individual personal circumstances do not change the position under our terms and conditions, so when you book please ensure you choose the levels of flexibility which suit you. Where we cannot accept your booking due to legal requirements on us, we’ll need to contact you to cancel and refund or amend.

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Introducing Premier Inn CleanProtect

Premier Inn CleanProtect is our enhanced hotel cleaning promise. Designed to help our guests, and our teams, stay safe at this important time, it strengthens our existing rigorous regime by introducing additional hygiene and safety measures -  from check-in to check-out. 

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Read more about Premier Inn CleanProtect

Important information about COVID-19 and your stay in our German hotels

Our teams have been working to ensure our German hotels are as safe as possible and remain so for the safety of our guests. We will continue to update you through the Premier Inn website and social media channels and will adjust our terms as the situation evolves. 

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Find out more about how COVID-19 might affect your stay in our German hotels