Coronavirus (COVID-19): Premier Inn update

Things to know before arrival

We’re so excited to be welcoming you back to stay with us once again. With so many guests returning, and with our additional Premier Inn CleanProtect hygiene measures in place, it may take a little longer than usual to get your room ready for you – just know that we’re working as fast as we can. Thank you for being patient with us if we’re running a little late during check-in.

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With varying government restrictions in different parts of the UK, we’re constantly reviewing our hotel and restaurant policies to ensure we open and operate in line with these. With this in mind, please ensure you check the guidance or regulations applicable to you and your destination before travelling in England, Germany, Northern Ireland, Republic of Ireland, Scotland and Wales.

 

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Update on our hotels

Updated 10th June 2021

We’re regularly reviewing our policies to ensure they align with the latest government guidance and ask our guests to check any local travel restrictions before visiting our hotels and restaurants.

 

England – Our hotels in England are now open to all guests, with the following exceptions:

Opening 21st June
London Gatwick Airport A23

Opening 28th June
Manchester Airport South (cafe bar only)

Opening 19th July
Heathrow Airport Terminal 4


Scotland – 
Our hotels in mainland Scotland and the Scottish Islands are now open. As Glasgow is in Level 3, restrictions on leisure travel to and from the area now apply. Our hotel rooms should only be occupied by guests from one household (or extended household). Please note the following exceptions:

Opening 21st June
Glasgow City (Charing Cross)


Wales
 – Our hotels in Wales are now open to all guests.

Northern Ireland – Our hotels in Northern Ireland are now open to all guests.
 

Republic of Ireland – In line with the latest government restrictions, we're unable to accommodate guests who are travelling for social, cultural, recreational or tourist purposes. We plan to re-open our hotels for leisure stays from 2nd June. Guests can amend or cancel their booking via the ‘manage booking’ tool on our website.


Jersey – 
Our hotels in Jersey are now open to all guests.


Isle of Man – In line with government restrictions our hotel is open for leisure bookings for guests eligible to travel based on current travel/border restrictions.


Safety


The safety of our guests and team members is our number one priority. That's why we’ve implemented extra precautions as part of our Premier Inn CleanProtect promise to ensure all our hotels are clean, safe, and adhere to the latest government guidance. 
 

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Update on our restaurants

Updated 26th May 2021

Please be aware of the following guidelines and restrictions at our restaurants. We’ll be offering a table service for our Premier Inn Breakfast until further notice:

England
 – Our restaurants are now open. Indoors, we’re accepting restaurant bookings of up to six people or two different households. Groups up to 30 may be seated outdoors. We’re providing table service only – all food and drink must be ordered and served to your table. Face coverings must be worn except when seated at a table to eat or drink.

Our restaurants in England are now open, with the following exceptions:
Premier Inn Mansfield
Premier Inn Portishead
Premier Inn Ripley
Premier Inn Darlington East (Morton Park)
Premier Inn Clacton-on-Sea (North/Colchester Road)
Premier Inn Tewkesbury
Premier Inn Newcastle Under Lyme
Premier Inn Manchester (Denton)


Scotland
 – Our restaurants are now open. Indoors, we’re accepting restaurant bookings of up to six people from three different households until 10.30pm each day. Outdoors, we’re accepting restaurant bookings of up to eight people from eight different households to standard licensing hours. For hotel guests, food will be available indoors until 10.30pm each night, with the same restrictions on group sizes applies. Hotel guests can order food to take to room until 10.00pm. Last food orders should be made well in advance of the 10.00pm closure.
 

For Level 3 locations - Indoors, we’re accepting restaurant bookings of up to six people from two different households until 8pm each day, this does not include alcohol. Outdoors, we’re accepting restaurant bookings of up to six people from two different households to until 10:30pm, including alcohol. For hotel guests, food will be available indoors until 10pm each night, with the same restrictions on group sizes and alcohol applies. Hotel guests can order food to take to room until 10.00pm on our standard food service times, or externally for drinks until 10:30pm each night. Last food orders should be made well in advance of the 10.00pm closure.

Our restaurants in Scotland are now open, however the Play areas in the following are closed:
Premier Inn Elgin
Premier Inn Greenock
Premier Inn Glasgow (Cambuslang M74/J2A)


Wales
 – Our restaurants are now open. Indoors, we’re accepting restaurant bookings of up to six people from up to six different households. More than six people can be seated together if they are from the same household. Outdoors, up to six adults from different households can meet. Children under 11 and carers for a member of the group are excluded both indoor and outdoors. We’re providing table service only – all food and drink must be ordered and served to your table. Face coverings must be worn except when seated at a table to eat or drink. 

Our restaurants in Wales are now open, with the following exceptions:
Premier Inn Cwmbran
Premier Inn Swansea North


Northern Ireland
 – Our restaurants are now open. 

Republic of Ireland
– Our restaurants are open to guests staying at our hotels.

Jersey
– Our restaurants in Jersey are now open.

Isle of Man – Our restaurants on the Isle of Man are now open.

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Manage existing bookings

Recognising the need for more flexibility, we have changed all of our room rate products to offer clear choices around cancelling or re-arranging bookings.  All our rates, with the exception of non-flex,  now offer the ability to amend on a like for like basis right up to 1pm on the day of planned arrival or to cancel within the terms and conditions of the specific room rate for a full refund.

If you need to amend or cancel an existing booking, the easiest and fastest way is to use our self-service tools to manage your booking. Easy-to-follow video guides are available on our contact us page.

Due to high demand, our customer call centre is currently very busy. If you have a question about an existing booking, we recommend reviewing our FAQs which includes links to the terms and conditions of our bookings on our rates page.

It’s really important to make sure you’re happy with the terms and conditions of the rate you choose before you book as we won’t be able to offer changes or refunds outside the amendment or cancellation window for the product you choose.

For the avoidance of doubt, as the situation evolves with any local/travel restrictions and government guidance, our rate conditions will still apply and we will not be offering refunds for cancellations which fall outside of the applicable t’s and c’s – there is however always the ability to amend your booking to a date within 18 months of your original booking on a like for like basis (please see the terms and conditions).


Please note, we will not be able to offer refunds for cancellations which fall outside of the terms and conditions applicable to your rate type, noting in particular the enhanced flexibility we have provided with our rates. This means unfortunately we will be unable to enter into any correspondence in this regard, regardless of the circumstance for cancellation.

However in the event the Government introduces stricter lockdown measures which makes it illegal for Premier Inn to permit you to stay at the hotel you’ve booked (for example we are only allowed to let key workers stay and you are not a key worker), we will consider refunds on a case-by-case basis. You remain responsible for your own compliance with law and you should ensure that you keep up to date with regulations and guidance applicable to you. Individual personal circumstances do not change the position under our terms and conditions, so when you book please ensure you choose the levels of flexibility which suit you. Where we cannot accept your booking due to legal requirements on us, we’ll need to contact you to cancel and refund or amend.

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Introducing Premier Inn CleanProtect

Premier Inn CleanProtect is our enhanced hotel cleaning promise. Designed to help our guests, and our teams, stay safe at this important time, it strengthens our existing rigorous regime by introducing additional hygiene and safety measures -  from check-in to check-out. 

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Read more about Premier Inn CleanProtect

Important information about COVID-19 and your stay in our German hotels

Our teams have been working to ensure our German hotels are as safe as possible and remain so for the safety of our guests. We will continue to update you through the Premier Inn website and social media channels and will adjust our terms as the situation evolves. 

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Find out more about how COVID-19 might affect your stay in our German hotels