Coronavirus (COVID-19): Premier Inn update

With varying government restrictions in different parts of the UK, we’re constantly reviewing our hotel and restaurant policies to ensure we open and operate in line with these. With this in mind, please ensure you check the guidance or regulations applicable to you and your destination before travelling in England, Germany, Northern Ireland, Republic of Ireland, Scotland and Wales.

 

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Update on our hotels

Updated 6th January 2021

England
– In light of the latest government announcements made on 4th January 2021, any guests with a booking for stays up to 31st January can now amend or cancel their booking via the ‘Manage booking’ tool on our website.

We’re regularly reviewing our policies to ensure they align with government guidance, and will contact any guests with bookings from 1st February soon if their stays will be affected. Please bear with us during this busy time.


Guests staying for work, education or other legally permitted reasons can still stay with us, however we won’t be able to accommodate stays for leisure purposes at any of our hotels. Please check that you meet the criteria set by the government and are eligible to stay before arrival. If your booking is affected by any restriction changes, we'll get in touch and provide you with options to amend or cancel your booking.

Scotland – 
In light of the latest government announcements made on 4th January 2021, any guests with a booking for stays up to 31st January can now amend or cancel their booking via the ‘Manage booking’ tool on our website.
 

We’re regularly reviewing our policies to ensure they align with government guidance, and will contact any guests with bookings from 1st February soon if their stays will be affected. Please bear with us during this busy time.

Wales
 – Following the latest government guidance, all our hotels in Wales are currently closed. Any guests with a booking for stays up to 31st January can now amend or cancel their booking via the ‘Manage booking’ tool on our website.


We’re regularly reviewing our policies to ensure they align with government guidance, and will contact any guests with bookings from 19th February soon if their stays will be affected. Please bear with us during this busy time.
 

Northern Ireland – In line with government restrictions that are in place from 26th December 2020 until 6th February 2021, guests staying for work, education or for other legally permitted reasons can still stay with us. However, we’re unable to accommodate stays for leisure purposes. Please check that you meet the criteria set by the government and are eligible to stay before arrival. Any guests with a booking for stays up to 5th February can now amend or cancel their booking via the ‘Manage booking’ tool on our website.

We’re regularly reviewing our policies to ensure they align with government guidance, and will contact any guests with bookings from 6th February soon if their stays will be affected. Please bear with us during this busy time. 

Jersey – 
In line with current travel guidance in Jersey, guests must complete a pre-departure registration form through the Government of Jersey website up to 48 hours before travel.


Isle of Man – In line with government restrictions that are in place from 7th January to 27th January, Key workers, permanent residents, and non-IOM residents who are unable to travel to their country of residence or for other legally permitted reasons can still stay with us. However, we’re unable to accommodate stays for leisure purposes. Please check that you meet the criteria set by the government and are eligible to stay before arrival. Any guests with a booking for stays up to 31st January can now amend or cancel their booking via the ‘Manage booking’ tool on our website.

We’re regularly reviewing our policies to ensure they align with government guidance, and will contact any guests with bookings from 1st February soon if their stays will be affected. Please bear with us during this busy time.

Republic of Ireland – In line with the latest government restrictions, we're unable to accommodate guests who are travelling for social, cultural, recreational or tourist purposes. These restrictions are currently in place until 31st January 2021. Any guest with a booking for stays up to 31st January can now amend or cancel their booking via the ‘Manage booking’ tool on our website


We’re regularly reviewing our policies to ensure they align with government guidance, and will contact any guests with bookings from 1st February soon if their stays will be affected. Please bear with us during this busy time. 


Safety


The safety of our guests and team members is our number one priority. That's why we’ve implemented extra precautions as part of our Premier Inn CleanProtect promise to ensure all our hotels are clean, safe, and adhere to the latest government guidance. 
 

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Update on our restaurants

Updated 5th January 2021

Please be aware of the following guidelines and restrictions at our restaurants:

England
 – Our restaurants are currently closed and unable to serve any food or drinks.

Scotland
 – Our restaurants are currently closed and unable to serve any food or drinks.

Wales
 – Our restaurants are currently closed and unable to serve any food or drinks.

Northern Ireland
 – Our restaurants are currently closed from 26 December 2020 to 6 February 2021, and we’re unable to provide any food or drink for guests.

Republic of Ireland
 – Our restaurants are currently closed but are offering a take to room option. These restrictions are currently in place until 31st January 2021.

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Manage existing bookings

Recognising the need for more flexibility, we have changed all of our room rate products to offer clear choices around cancelling or re-arranging bookings.  All our rates, with the exception of non-flex,  now offer the ability to amend on a like for like basis right up to 1pm on the day of planned arrival or to cancel within the terms and conditions of the specific room rate for a full refund.

If you need to amend or cancel an existing booking, the easiest and fastest way is to use our self-service tools to manage your booking. Easy-to-follow video guides are available on our contact us page.

Due to high demand, our customer call centre is currently very busy. If you have a question about an existing booking, we recommend reviewing our FAQs which includes links to the terms and conditions of our bookings on our rates page.

It’s really important to make sure you’re happy with the terms and conditions of the rate you choose before you book as we won’t be able to offer changes or refunds outside the amendment or cancellation window for the product you choose.

For the avoidance of doubt, as the situation evolves with any local/travel restrictions and government guidance, our rate conditions will still apply and we will not be offering refunds for cancellations which fall outside of the applicable t’s and c’s – there is however always the ability to amend your booking to a date within 18 months of your original booking on a like for like basis (please see the terms and conditions).


Please note, we will not be able to offer refunds for cancellations which fall outside of the terms and conditions applicable to your rate type, noting in particular the enhanced flexibility we have provided with our rates. This means unfortunately we will be unable to enter into any correspondence in this regard, regardless of the circumstance for cancellation.

However in the event the Government introduces stricter lockdown measures which makes it illegal for Premier Inn to permit you to stay at the hotel you’ve booked (for example we are only allowed to let key workers stay and you are not a key worker), we will consider refunds on a case-by-case basis. You remain responsible for your own compliance with law and you should ensure that you keep up to date with regulations and guidance applicable to you. Individual personal circumstances do not change the position under our terms and conditions, so when you book please ensure you choose the levels of flexibility which suit you. Where we cannot accept your booking due to legal requirements on us, we’ll need to contact you to cancel and refund or amend.

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Introducing Premier Inn CleanProtect

Premier Inn CleanProtect is our enhanced hotel cleaning promise. Designed to help our guests, and our teams, stay safe at this important time, it strengthens our existing rigorous regime by introducing additional hygiene and safety measures -  from check-in to check-out. 

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Read more about Premier Inn CleanProtect

Important information about COVID-19 and your stay in our German hotels

Our teams have been working to ensure our German hotels are as safe as possible and remain so for the safety of our guests. We will continue to update you through the Premier Inn website and social media channels and will adjust our terms as the situation evolves. 

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Find out more about how COVID-19 might affect your stay in our German hotels