Premier Inn CleanProtect - our new enhanced hygiene promise
Premier Inn CleanProtect - our new enhanced hygiene promise

The safety and wellbeing of our guests and teams has always been incredibly important to us and everyone in our hotels should rightly expect a safe, clean and protected environment. The coronavirus crisis has brought this into sharp focus, which is why we have launched a new rigorous, daily cleaning regime across all our UK & Ireland hotels. It’s our enhanced hygiene promise that we call Premier Inn CleanProtect.  

Developed in partnership with Diversey, a global leading cleaning and hygiene product supplier for the healthcare and hospitality industries, our promise seeks to give you extra peace of mind so you can book and stay with confidence. 

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Here’s what we’re doing to keep you and our teams safe:

Checking-in and social distancing

Minimising contact and increasing protection at reception with Perspex screens, keeping social distancing measures in place and auto-dispense hand sanitiser are available in public areas.


Hygiene and anti-viricidal sanitising spray

More frequent cleaning of high-touch areas, such as check-in kiosks, lift controls, door handles and handrails with Diversey-approved disinfectants to the European standard of EN14476, effective against Coronavirus. In the bedroom, we’re paying special attention to cleaning air conditioning and heating controls, TV remotes, door handles and desks.



Unlike other hotel brands, we employ every single member of our 9,000-strong housekeeping team directly, meaning we’re able to ensure they maintain the highest standards in cleanliness and hygiene training to the Premier Inn CleanProtect promise. We are also carrying out additional checks on rooms before you arrive. Once you’ve checked in, we won’t enter your room to clean it unless you specifically ask us to do so or on the 6th day of your stay, when you have a choice for us to either clean your room or move to a new room.


Bed linen and shower curtains

Laundering all our linen at over 60 degrees, with disinfectant detergent so you can enjoy a safe and great night’s sleep. We’ve also removed all extra pillows and we’re replacing our shower curtains after every stay.


Protective equipment for our teams

To protect our team members we’ve provided them with PPE equipment including gloves, aprons and hand sanitiser. Whilst there is no government guidance on the need to wear face masks in a hotel setting, all our teams have been provided with face masks, empowering them with the choice if they wish to wear them.


A generous serving of safety

We’ve introduced signs and one-way routes, moved tables to create extra space, and installed protective screens to keep everyone safe. Enhanced cleaning practices are in place throughout the restaurant and every table is cleaned between visits. Paper menus are replaced after each use and contactless payment is in place, too, so you can dine safely and comfortably.

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Read our cleanliness FAQs for more information