Newport Wales (M4, J24) Hotel

Used this hotel as not a crazy inflated price ahead of a stereophonics concert in Cardiff. Was greeted by staff in a warm way, all my details was ready on system and just had to pay the balance. Room was spotless and all ready. Due to the heatwave the staff had closed curtains, left window open and put a fan in the room (helped a little). We didnt use the restaurant or bar due to leaving at 6am next morning. Apart from the heat (32 degrees in room) we all slept really well. Free parking and wifi was a bonus. Would use again

The room was hotter than the surface of the sun - I have never had such an uncomfortable night in my life. I had to lay near the window on the sofa to be able to breath - 31.5degree heat. No sleep was had! Spent the following day at home recovering! Please invest in air con! For £165 a night you can surely afford it!!!

I rarely write negative reviews, but our experience at the Premier Hotel in Wales was deeply disappointing and frustrating. We stayed there during a major international Taekwondo competition as my daughter was competing and needed some rest and comfort - neither of which was provided by the hotel. The room was so stuffy that it was difficult to breathe. There was no air conditioning and despite my pointing this out to the staff, no one seemed to care or do anything to help. We were simply told to open the curtains, which did not help at all. The stuffiness made it almost impossible to sleep and this seriously affected my daughter's performance in her competition. She was tired and upset and could not recover properly during the night - something that should never happen in a hotel, let alone in the run-up to such an important event. The quality of the room also leaves a lot to be desired - worn out furniture, poor ventilation and a general lack of attention or care from the staff. The basic amenities were not maintained and the treatment we received when we raised our concerns made matters worse. This experience was unacceptable. When you book a hotel, especially with a premier brand, you expect at least a standard level of service and comfort. Unfortunately, we received neither. I would not recommend staying here, especially if you are traveling for important work or even expecting a decent night's sleep.

Although the rooms are what you would expect , the lack of air conditioning meant we didn't get much sleep We weren't offered a fan and with the windows only opening an inch it was a very uncomfortable night. The hotel is looking tired and it certainly didn't feel like value for money . The restaurant provides adequate fare but much better quality can be had elsewhere and had webeen closer to town we wouldn't have bothered . As regular visitors to Newport we will certainly look at the other options available

Whilst the staff and the room were great. the lack of aircon or even natural ventilation (due to the ties preventing the windows from opening) on a warm day prevented sleep. It is surely the first priority of any hotel to provide a good night's sleep - which we found impossible at 27C at 3.30am! Otherwise, the hotel deserves a 5* review.