Newport Wales (M4, J24) Hotel

I rarely write negative reviews, but our experience at the Premier Hotel in Wales was deeply disappointing and frustrating. We stayed there during a major international Taekwondo competition as my daughter was competing and needed some rest and comfort - neither of which was provided by the hotel. The room was so stuffy that it was difficult to breathe. There was no air conditioning and despite my pointing this out to the staff, no one seemed to care or do anything to help. We were simply told to open the curtains, which did not help at all. The stuffiness made it almost impossible to sleep and this seriously affected my daughter's performance in her competition. She was tired and upset and could not recover properly during the night - something that should never happen in a hotel, let alone in the run-up to such an important event. The quality of the room also leaves a lot to be desired - worn out furniture, poor ventilation and a general lack of attention or care from the staff. The basic amenities were not maintained and the treatment we received when we raised our concerns made matters worse. This experience was unacceptable. When you book a hotel, especially with a premier brand, you expect at least a standard level of service and comfort. Unfortunately, we received neither. I would not recommend staying here, especially if you are traveling for important work or even expecting a decent night's sleep.

Although the rooms are what you would expect , the lack of air conditioning meant we didn't get much sleep We weren't offered a fan and with the windows only opening an inch it was a very uncomfortable night. The hotel is looking tired and it certainly didn't feel like value for money . The restaurant provides adequate fare but much better quality can be had elsewhere and had webeen closer to town we wouldn't have bothered . As regular visitors to Newport we will certainly look at the other options available

Whilst the staff and the room were great. the lack of aircon or even natural ventilation (due to the ties preventing the windows from opening) on a warm day prevented sleep. It is surely the first priority of any hotel to provide a good night's sleep - which we found impossible at 27C at 3.30am! Otherwise, the hotel deserves a 5* review.

Absolutely useless staff , unhelpful! The rooms were ridiculously hot and only one small fan available which did not rotate and not allowed anymore even though we had a small child. Asked to swap rooms but apparently all booked up, windows do not open any wider so room felt like a complete sauna! Do not recommend at all and would not stay again.

So disappointed in premier inn. We stayed on a hot day to be fair but the windows in the room opened only a crack so our room never went below 30degrees, it was so uncomfortable. Premier inn need to either invest in aircon or allow the windows to open to let in some fresh air. Considering the price it was not good value for money and the whole hotel felt cheap and tacky!