Swansea North Hotel

Wie immer fühlten wir uns in einem Premier Inn Hotel gut aufgehoben. Das Personal war sehr freundlich und zuvorkommend und unser Wunsch nach einem sehr ruhigen Zimmer wurde uns sofort erfüllt. Die Lage war ruhig aber auch gleichzeitig zentral. Das Restaurant fürs Frühstück und Abendessen war direkt nebenan. Diesmal war es ein "Al you can eat"-Restaurant. Das Essen war von sehr guter Qualität, vom Salat bis zur Nachspeise gab es reichlich Auswahl. Morgens gab es das typisch warme englische Frühstück und auch kontinentales Frühstück alles als Büffet, auch Extrawünsche wurden durch das sehr freundliche und hilfsbereite Personal erfüllt. Wir haben uns in dem Hotel und dem Restaurant sehr wohl gefühlt.

On arrival staff friendly and seamless check in. On entering the room it had an awful stench the stat the temp was showing over 32 degrees window shut. We opened the window and switched on tbe fan provided in the room (this was not a heatwave day) the room temperature did not drop below 27 degrees all night. Very uncomfortable. I went to reception to advise but they said all the air con rooms were fully booked. The second bed Im also had some ants on it not many maybe 4-5 to which my daughter lifted the duvet and shook them off. We generally always tend to stay in premier inns when travelling as you always know what you get and if any problems very rare but premier inn are good at resolving. When I raised Im with guest relations they contradicted what the hotel reception staff told us that the rooms with air con were booked whereas guest relations are advising there is no air con at all at the hotel so not sure who is getting wires crossed here! In relation to the ants I went to reception twice to ask for a hoover but no staff to be seen as such this just added to the uncomfortable night as the kids felt itchy and didn’t want to sleep. Generally clean hotel, friendly staff, the reception isn’t easily identifiable. Potentially just a bad experience due to heat and ants which made for a bad night otherwise it would be fine i assume

Location 10% every thing you need is all around you. Room clean, value for money, staff Amazing 100% see you again 😀 😄 😊 😘

Overall a reasonably good stay for our working holiday break . The adjoining restaurant was very good

Excellent customer service and very friendly. Always a warm welcome. Would highly recommend.