Cardiff West Hotel

From the very first moment we stepped onto the premises Kim the manager made us feel so welcome and like nothing was too much trouble! The room was fantastic and the breakfast was delicious. Would highly recommend. Thank you Kim

We needed to stay over for a Cardiff university visit, and we chose to stay at this premier inn. We arrived around 19.45, the receptionist was very friendly upon arrival. We had booked the meal deal, the receptionist booked us a table for dinner and we were asked what time we wanted a table for breakfast. I would prefer to be able to go down for breakfast when I wanted, not have to book a specific time. We booked an upgraded room, and I thought the room looked nice. When we went in, it was cold as it had the cold air on. I changed the temperature and we went for dinner. I was expecting to see more customers in the restaurant, as the receptionist had implied it was very busy next door. Service was average. We were ignored whilst we stood waiting to be seated, to start with. The food was nice. The manager was very friendly and seemed to be working the hardest. When we went back to the room, it was still cold, I actually had to turn the whole system off to warm up. As a perimenopausal woman, I normally get very warm at night, but I actually slept under the duvet that night. I woke up around 4.30 am. and could not go back to sleep due to road noise. The upgraded shower wasn't good. The fixed head worked, but I wanted to use the more powerful shower head to wash my hair. It did not work at all! I did report this to the receptionist. Breakfast was terrible. The cooked items were cold. The person serving breakfast wasn't particularly friendly, and when he wasn't serving , he was leaning in a corner by the kitchen on his phone. I probably would return but wouldn't use the restaurant again.

Very comfortable stay, room was excellent and restaurant good. Particular thanks to Jackie our waitress who was knowledgeable and very helpful.

My boyfriend and I stayed at this hotel for 2 nights while we were attending a wedding in the area. The room was clean and the bed very comfortable. It had everything you’d expect from a premier inn. The staff in particular though were really nice and accommodating. I asked if we could have a late checkout as we’d had a late night, and although they couldn’t facilitate it due to shift schedules, they did ask the cleaner if they could leave our room until last to give us a bit extra time. Very thankful, as we needed it! Would definitely stay again.

Stayed 1 night in June 25 Good - free car park and plenty of spaces, good reception check in, clean room, warm room, good size tv in room, hot breakfast was waiter service but good quality compared to other premier inns Bad - nothing to note, just a standard premier inn stay and experience