Cardiff Bay Hotel

スタッフがとてもフレンドリー！ チェックイン前にスーツケースを預かってもらったり、タオルを一式頼んだりしたとき、とても明るく対応してくれました。 早朝にタクシーを呼んでもらった時には名前を言ってもいないのに、タクシー会社に自分の名前で予約してくれたことには驚きました。 素晴らしいです。

We stayed one night here and had a comfortable night’s sleep. The check in via the screen was very easy and self-explanatory. The hotel was in a good location with lots of restaurants nearby, along with a Sainsbury’s local should you need anything. We had a pleasant walk around the bay before we had dinner. The multi-storey car park next door is not owned by Premier Inn, but is in a convenient location for the hotel. Unfortunately it is quite tight going up the ramps and we managed to scrape our new car which tarnished our arrival, but this wasn’t the fault of Premier Inn. You can get a discount on parking by validating the ticket in the lobby of the hotel before leaving. The only problem we had with the hotel room was that the extractor fan didn’t appear to work, and that the air conditioning went off in the middle of the night meaning that we got very hot. Also, the road could occasionally be a bit noisy during the night, but it wasn’t unbearable.

Breakfast team are a not funny joke. Went for breakfast after a 12 hour shift and ready for something to eat. Had been in the restaurant half an hour before being told by the chef today was table service. After waiting for the 2 guys who apparently work here to finish playing on their phones we finally got our order taken. Despite the chefs best efforts to get one of them to come back and serve us our food we went up ourselves to collect the cooked breakfast whilst they sat on their phones eating and drinking. If this is what customer service is you should be ashamed to call yourself a customer serving business. 1 star is flattery.

Check in was smooth however our room 112 was very dusty and I do feel house keeping needs the address more care there was even dust on the coat hangers breakfast was excellent On departure when I highlighted our concerns I was brushed off also even after validating our car park ticket we were still charged full price

Ideally located for a variety of entertainment in the Bay area and there is a good transport system into the city centre. (But buses do stop too early). Staff are very friendly from the check in to check out. Rooms are clean and bed are very comfortable. You can check in before 3pm but like most hotels now they do charge extra. ! There is a concession on car parking in the multi-storey next door. Perhaps this could be a little cheaper.