Rhyl Seafront Hotel

Paid for early check-in (11am) when I arrived the rooms were not ready and got told in a rude manner that I shouldn't have booked early check as the carnt guarantee rooms available, waited 25 min for someone to come to reception for this to happen. Had dinner there on last night with my son and my card got declined due to there machine and got charged 3 times for it (waiting for it to go back in my bank) got told if it hasn't gone in by the morning go to reception and they will sort it but they didn't no help at all.

Friendly staff especially Adam who was on reception and served breakfast too. Nothing was too much trouble. He looked after us during our visit. He really made the difference. I would recommend here for a short stay in the area. Love the all you can eat breakfast at Premier Inn.

Generally poor, from the slow service to the dirty (orange mould) shower head, the filthy vending machine, dirty glass mugs in the room and overall shoddy state.

Great venue close to the sea and shops Very clean room and great food and the staff were polite and so quick to tend to my needs the reception staff were very helpful and Adam in particular was great will stay here again and highly recommend to everyone

I stay in premier inns all over the UK and the Middle East and usually they are good value for money. On this occasion they let themselves down due to bad training and management. The car park only has one space and four blue badge spots. The main car park is round the corner. Not what you want in the rain or if you are undergoing hospital treatment like I was. Fortunately the kind staff receptionist let me park in a blue badge spot once I explained my circumstances. All the staff were good but could do with better training and be appreciated. The room, window didn’t open ( I understand that security and safety are the priority) and the ac/heating thermometer didn’t work and so the room was stifling. I had to go out and buy a fan. No other rooms as they were full. The bathroom extractor fan didn’t work either. Lack of maintenance all round. We had a meal in the restaurant. It was ok nothing special. However, there was a sign on the kitchen prep counter beside the public bar that said - put used utensils back in box. On our table someone had done just that. On the tables there was boxes with your knives and forks etc in and someone had placed their used utensils back in the box. In this diverse world we live in ( there is a sign about diversity on the bar) when writing signs/instructions etc. we have to be explicit and direct them only to those intended to avoid confusion and misinterpretation. More and better training needed.