Rhyl Seafront Hotel

Well I have visited many premier inn establishments across the country and this has to be the best of all of them especially CAZ what a wonderful young lady I suffer a disability and this amazing human went above and beyond her job to make sure I was ok a true ambassador for the brand 10 out of 10

Refurnished deluxe room : an excellent stay - room fantastic - Breakfast excellent Only one gripe - Pillows too high for me and wife

After a dodgy start with central reservations saying we would have a sea view we were prepared to go home. Luckily we had a very helpful receptionist at the hotel ( Tiger Lilly) who put our minds at ease and tried her best to sort the problem out to her best ability and supplying us with the customer sevice at head office (who were absolutly useless saying it was all down to the hotel management, they took the booking) and her reassurance that if she could, would do her best to sort things out for us. We do hope that the company will reconize her professionalism and efforts.

Air conditioning not working in Premier plus rooms, early am 1.30 -2am cleaning of restaurant disturbed sleep. Other wise the rooms were lovely just cold.

Avoid like the plague until they get their issues sorted and staff who have a clue. We went a year ago and it was in the OK level of Prem Inns. We arrived and were given keys to room 5, premier plus room and told that to reach it we had to go outside, walk down the front of the building into the annexe. We got in and discovered the window is completely covered with a poster on the outside. All the prem plus rooms here are either the same or face into a manky parking area next to reception. We dropped our case and went down to the seafront for a long walk, had dinner and another walk and came back eager to shower & get to bed. Only 1 towel in the room so outside again, back to reception to get another one. I hop in the shower to discover there's no hot water. I'm now cold & damp so click the heating on while I dry off my legs and get dressed again. Nothing, no heating either. It's gone 9 at night and we're now cold & fed up. Trail back to reception, girl on duty says she'll reset the boiler & it'll be fine in 10 - 15 mins. Nothing, still no heat or hot water. This continued until after 10, 3 more times we went back, 3 more times she clicked buttons and assured us it would be fine. Cue visit 5 where girl was annoyed as she'd just ordered her food so called the other girl from the restaurant to take over. She called the manager who said nothing could be done, they knew that room had issues and noone should have been put in it yet. The girl then said you can have £15 off your bill or free breakfast in the morning and left us to it. At least now the door at the back of the restaurant was unlocked so we're able to ho back to the room without trailing down the street again. I checked a few hotels in the area and as far as Llandudno but nothing was available under £100, for what remained off the night, after 10.30pm we gave in, quick cols wash and got in to bed cold, grubby and fed up. We went to reception to check out in the morning and waited for someone to come from the restaurant, we told her we'd had the issues and what the manager had said. She looked at me blankly, walked off into the restaurant and came back a couple of minutes later, she looked me up and down then said you can have the breakfast and walked back in the restaurant. We use Prem Inns all the time and never have we encountered such incompetence or appalling service. We've had the odd issue before, it's bound to happen but normally they are apologetic and do everything they can to recover the situation. This was like something out of Fawlty Towers. So bad that at that point we did have to laugh. We won't be going back there again!