Kilmarnock Hotel

etwas außerhalb aber trotzdem schnell zu erreichen zum anderen ist man schnell auf der A77 Richtung Glasgow oder Prestwick Airport. Trotz der Nähe kein Verkehrslärm zu hören. Hatte zwar ein Zimmer im ersten Stock und zur Rückseite aber auch vor dem Haus konnte man kaum etwas hören da das Hotel in einer Senke liegt. Bei meinem Besuch war das angeschlossenen Restaurant leider geschlossen - wird renoviert. Früher war ich dort schon zum Frühstücken was gut war. Personal durchweg freundlich und sehr zuvorkommend. Die Zimmer sind nicht die neusten aber gepflegt und Sauber. Es gibt einen kleinen Flach TV und Kostenloses Internet das für Emails FB und WA OK ist. zum Streamen muss man schnelleres extra dazu buchen. (Habe keine Erfahrung)

No assisted room and tv broken. However overall it still remains a good comfortable clean place to stay to visit my realtives

The room was as expected: clean and airy. The customer service was outstanding. Visiting the local hospital from the Isle of Arran, I was unsure about how many nights to book. After one night it looked as though the ferry home might be cancelled. Looking to book two more nights, I had difficulties doing it online. The person on reception was called Angela. She did the booking for me. I won't bore anybody with the details but she encountered some issues with my request. Not only did she get stuck in to resolve them, she worked at it until I not only had a room but a favourable price too, without having to change rooms for the third night. This is an employee who is not satisfied with the extra mile. She brought goodwill, determination and intelligence to the task, even though she knew that I may have to cancel one or both of those nights. In the end, I cancelled night three. After all her work, she was even gracious about that. I worked 20 years in education and 10 in retail. In my experience, that standard of professionalism is not the norm. I was seriously impressed and I hope she sees this review and takes it as a "thank you".

Stayed for one night and, unfortunately, this was probably my poorest Premier Inn experience to date. The staff were the highlight — warm, welcoming, and genuinely accommodating. I actually felt sorry for them, as they’re clearly doing their best while having to deal with guests disappointed by the state of the property. The product itself is very tired and worn, and it’s clear that the hotel is in urgent need of refurbishment. This just doesn’t reflect the consistency and quality Premier Inn is known for — particularly when it comes to comfort and quality of sleep, neither of which were delivered here. Come on, Premier Inn — this property needs attention to bring it back in line with your usual standards.

The room was fine. We slept well and the beds were comfortable. Staff were friendly and helpful. We were lucky enough to visit in a heatwave and the outside garden patio/play area was a great suntrap, perfect for drinking beer and getting some sun but with one issue : the garden furniture is very old, decrepit and in places rotted. My wife lost a beer when I sat down and everything moved. The staff kindly replaced it. Whilst it was amusing watching other customers deal with these very unstable tables and chairs and having the same issues as us, there could be more serious issues if someone became injured from a collapse of this furniture, possibly even with liability issues... Food wise, an average offering from this type of hotel. Unlimited breakfast was good and set us up for the day. The two women running breakfast did their job very well and everything ran like clockwork. I would be very happy to visit again.