Glasgow (Hamilton) Hotel

I recently completed an entire year at this hotel, which in all honesty is just your standard Premier Inn. The rating is for the hotel and not the staff. The Staff are 5 stars and let down by the company. Special mention to Robina, Denise and Donya. Robina – From the very beginning, Robina made sure my stay was smooth and worry-free. Whether it was answering questions, or simply sharing a friendly smile, she truly went above and beyond. Her professionalism combined with her warmth and wit, often dreading me checking in! Denise – Denise’s kindness and efficiency were a huge part of why I felt so well taken care of. Whether it was a special request or just a quick chat in passing, Denise always made time to make sure everything was ok/normal. Her willingness to help never went unnoticed, I am deeply appreciative of all the little things she did to enhance my stay, which is often or not something every week! Donya – Lastly, I must thank Donya for her outstanding service and thoughtfulness. She was always there when I needed assistance, with a positive attitude that was both refreshing and reassuring. Donya truly makes often long boring weeks away that bit more bearable with her genuine care and dedication. Thank you very much for your kindness week after week.

Really enjoyed my stay at the Hamilton Premier Inn. Exceptional assistance and help from Joanne and Nicole. The girls were brilliant. Thank you

After a long day at work I was greeted by a lovely lady on reception who promptly checked me in. This is unfortunately where things go down hill. I opened the door to my room to be greeted by a strange smell. Didn't think to much of it. Over all cleanliness of the room was shocking not what you expect from a premier inn room at all. Carpets had most definitely not been vacuumed and sides not wiped down. Bathroom was ok however attention to detail was not there! Crust around the tops of both the hand soap bottle and the shower gel. Went downstairs to dinner (which was lovely, just as youd expect and staff where amazing) with colleagues and I was out the room for a good few hours. Arriving back in the room the strange smell was still present. However its gone 10pm all I wanted to do was sleep. Air-conditioning starts making a noise brilliant! Had to turn this off in order to sleep. Tossing and turning in bed trying to get comfy when I noticed the mattress had a massive dip one side like someone had been ben ridden for past 6 years and the other side not much better! A sleepless night before a day at work not ideal and most definitely not what you expect from a premier inn. The staff are great and will do anything to help. If you find yourself in the same situation. Unfortunately I didn't take pictures but I did complain this morning.

I stay in Hamilton premier inn regularly and the rooms are spotless and reception are really friendly robina and the rest of the reception team goes above and beyond to ensure I have a good stay

My stay was fantastic but,what made it was the reception staff,Robina and Denise were so helpful,the rooms were amazing also