Glasgow East Kilbride (Nerston Toll) Hotel

Ich war das 3. mal im Premier Inn Nerston Toll und werde dieses Hotel immer wieder auswählen. Mega nettes Personal (alle) besonders Maureen und Lauren. Vielen Dank auch für all die netten Gespräche und alle waren auch immer sehr hilfsbereit (Erinnerungen: 3 Chips Tüten im Automat 🤣 Fenster im Zimmer etc. ) Ich liebe dieses Hotel auch das Lee Burn gleich daneben. Man gültigen sich einfach nur wohl und herzlich willkommen. Die Zimmer sind super sauber. Wir waren 1 Woche im Hotel und konnten täglich mit dem Zimmermädchen (wo ich leider den Namen nicht weiß) immer reden und man bekam was man braucht. Wir sehen uns im August wieder. Danke für alles Heike und Lena aus Deutschland

Was. At a weeding and left my handbag and. Shoes and mac up over 500 pounds off. Stuff and phone them and. The said it. Was not ther so how did the clears not see it. And no help a toll wood. Never. Stay ther a gen its a lot off money wort not to get back

This inn has deteriorated over the past few years. Now there is only breakfast facilities Only one hand towel per couple, poor coffee facilities, limited staff with reception only manned at peak time. Previously had cups and glasses in room now just only one glass mug each Room tired Pity because I have stayed here several times whilst visiting family but won’t stay again The pub next door is now closed except for breakfast so facilities nearby

When you get to the point of feeling like a nuisance because the rooms are poorly maintained..... Our first room had a problem with the sink. The plug was stuck and the water couldn't drain. The receptionist went to fix it and said it needs bashing with a key. The fix was short lived and we asked for another room . We were then give room 9.. it had the same problem. It also had a missing light bulb at the bedside. The reception staff couldn't give us a bulb, we had to vacate the room while the fitted a light bulb. The toilet in this room was constantly running and the cistern refilled noisily every 30 seconds. The man at reception said he was aware of this and we could stop the noise by pressing both cis

We booked this hotel about 6 weeks in advance having stayed previously. On our last visit staff warned us about the possible closure of the restaurant in September. We called before booking and were given assurance that restaurant would still be open in August. We arrived Sunday evening after +200 mile drive to find they had pulled the plug on the restaurant early. Night desk staff very apologetic but couldn't help or arrange refund, this must be done through Customer Service which closes at 6pm on Sunday. We had choice to walk away and find new accommodation and dispute booking on Monday morning or accept we had been mislead by Premier Inn and check in. Long story short, spoke with Customer Service who offered refund and rebook at much more expensive sites too far away for our needs or accept that we had been shafted by Premier Inn and make complaint after 12pm on day of departure. I've stayed in Premier Inn 100s of time through work and with family. This is 2nd time Premier Inn have done this where advertise with restaurant which isn't actually open. In fact, as I'm writing this, you can still book your room tonight with Meal Deal offer but it's totally misleading, restaurant is closed and staff have moved on. Never, ever again will I stay at Premier Inn. No better than Travelodge and that's a pretty low bar.