Glasgow Braehead Hotel

Ayer 6/9 estuvimos alojados en este hotel una excursión de 34 personas con cena concertada previamente con el hotel y cuando fue la hora de cenar no tenían nada preparado, por lo que tardamos 2 horas y media en cenar. Hotel con recepción ridícula, poco personal y dirección poco profesional. ,Solo dispone de 1 ascensor.

Stayed in room 102 and must say if your after a early night then this room not good as you can hear people walking up and down the stairs. The condition on carpets and walls in public area need a good clean but this has been a common thing on last few days in premier inn. The room is a typical room but the cleaning is not as good as it used to be I had hairs in shower area and carpet needed a clean as there was some crumbs again I have noticed this at other premier inn around the UK are they under staffed and rushing around also the tables where peeling as in the vinyl from the wood The staff on the night shift was great and breakfast staff was good as well they seem to be rushing around so again are they doing more due to lack of staff and this meant people had to wait at the reception or bar etc for longer than normal. I would stay again but definitely not in room 102 or near the stairs as they are noisy and hopefully has had a good clean down to make it nice in the public area and just make it nicer looking also fix the air con in the rooms

Very nice and clean hotel, modern fully equipped rooms. The bathroom was absolutely spotless, no funny odours anywhere in the room. Staff were clearly harassed by a busy hotel but were still very polite and helpful. Could do with better parking though, not many spaces for size of hotel and spaces very narrow too.

Three members of staff did not acknowledge us or welcome us on arrival. They continued to sit and chat to each other at a table in the dining room, even although they could see us standing waiting to check in. I noticed a self check-in machine at the check-in desk, but my phone genuinely had 2% battery after a long day traveling, so I decided I'd rather check in with one of the staff members because I didn't want find that my phone died halfway through the check-in process. I'd also just rather check in with a member of staff when arriving at 10pm after traveling 200 miles. We continued to wait, but still no one acknowledged us. So I spoke from the check-in desk into the dining room. I said hello, and asked if we could check in. One member of staff shook her head, rolled her eyes and reluctantly stood up. She then shouted over to us "Have you not got a booking reference?", indicating that she wanted us to use the self check-in machine. I felt uncomfortable as I was not expecting her to react like that, and ended up using the self check-in machine. The woman went back to sit with her colleagues and began chatting again when she saw me moving to the self check-in machine. Because I was flustered, I forgot to ask about breakfast timings and when we had to check out in the morning. I just Googled the check out time from my room, and didn't bother having breakfast in the hotel. I just wanted to leave the hotel straight away if I'm being honest. I would really hate for anyone else, particularly any elderly people, to be met with this attitude when checking in. I would advise against staying at this hotel until this has been resolved and the staff are at least willing to speak to you, let alone offer any help when you arrive.

My trip was to include a parkrun on saturday and the Great Scottish Run on Sunday. This hotel is not central but a 77 bus, outside of the hotel, runs into central Glasgow. As with all Premier Inn hotels the staff were great, polite and great to talk with. My room was clean and warm and as expected. I ate in the hotel on Friday night after a day of storms and found the meal really nice indeed and value for money. If and when I return to Glasgow I will definitely be stating here again.