Aviemore Hotel

En ce qui concerne l'hôtel, les chambres et la restauration sont de qualité inférieure par rapport à d'autres hôtels Premier Inn que nous avons pu faire mais concernant le stationnement, nous avions fait les démarches pour payer à la borne de stationnement. Celle-ci ne fonctionnait pas. Nous l'avons signaler à l'hôtesse d'accueil qui nous a dit que ce n'était pas grave comme nous logions dans l'hôtel. Du coup nous avons eu la mauvaise surprise, après notre retour, de devoir nous acquitté d'une contravention pour non-paiement du stationnement par le biais de notre agence de location de voiture. L'hôtel, contacté par mail, n'a pas répondu.

Black mold in the shower. The toilet wasn’t cleaned. There was only 1 towel provided for our double room. The breakfast was the worst we had on our 3 week trip around Scotland. If anyone remembers Travelodge’s decline from being a “safe and reliable” hotel chain in the 90s to the cost-cutting mess it became in the 00s, this premier inn felt like that. Which is ironic, because premier inn original became successful because they were more reliable than travelodge. A single hotel like this is poison for the brand. Consistency is the main selling point.

Close to local pubs and town centre, all within a 15 mins walk convenient for eating out at night. Quiet at night, mattress too soft and found it difficult to sleep. Overall good premier inn. Don’t go to the Old Bridge Inn too expensive with limited menu choices price for an 8oz steak £42 ?? Not worth a visit. Better pubs in the local town.

Unfortunately this hotel seems to have a lot of issues which is a shame and not what I’d usually expect from a premier inn. Firstly the room had not been properly cleaned. There was a sock and empty coke bottle on the floor under the sofa when I arrived. A large coke bottle is pretty big to miss so it makes you wonder what else hasn’t properly been cleaned and checked! There was also quite a lot of dust and dirt. I was staying 5 nights and yet the toilet paper had not been filled so I had to go down to reception and ask for more. I told the receptionist about the sock and bottle and she removed them from the room. She was apologetic and friendly, but no remedial action or compensation was offered (another room clean, or meal voucher for example). The general state of the room was also quite poor with marks on the walls and stains on the sheet. I understand they have a high turnover of guests but it needs to have some attention. The choice of TV channels is appalling. The free WiFi is very bad to the point where it’s not worth bothering and no phone signal at all- they must make a fortune from the “premium” WiFi which was also not up to scratch. Finally, I don’t think it is unreasonable to ask for a room clean half way through a 5 night stay. I asked at reception in the morning and it was written down and confirmed it would be done. When I returned that evening no one had been to the room at all, so I don’t know what happened. I had to go back to reception and ask for more toilet paper and towels. By this point I couldn’t be bothered to complain yet again about the housekeeping. The hotel is a great place to explore the surrounding area and have lots of nice walks, it is just a shame the hotel does not have better standards.

Meet & greet was lovely, very helpful and happy to assist. Room was fine despite large tear in curtains which allowed light in, but toilet bowl required cleaning as did the two cups🤢 which was not in keeping with our expectations of a PI. Bathroom paintwork needs attention Evening meal was poor and I mean poor. Poor quality and poor presentation but worse was yet to come in the form of the breakfast. Asked for poached eggs which were awful. Drowned in vinegar and inedible. Black pudding of poor quality & taste. WiFi of poor reception despite paying extra for premium service. Happy enough to use their bedroom but eating best left to the nearby restaurants.