Bangor (Nordirland) Hotel

per carità una città bellissima e accogliente ma in questo hotel ho soggiornato in una stanza sporca e dopo numerose richieste mai pulita inoltre un mio amico durante l’ennesimo eeclamo é stato aggredito verbalmente da una cameriera vreamente non ho parole

We had a lovely stay at this hotel, the staff were brilliant and couldn’t do enough to help. We stayed 3 nights in a family room which was larger than we had experienced in other premier inns which was a pleasant surprise. The hotel was clean and a credit to the staff, the only downside was the restaurant was closed throughout our stay due to staff sickness.

We spent 2 nights there as a family of 4, 2 adults and 2 children (age 6 & 4). Family room consisted of a double bed, a single and a folding single bed. The room was satisfactory, tea/coffee making facilities, sufficient linens/pillows etc. WiFi was patchy at times but ok. Tv in room with free-view channels, not a smart tv. Room was overall clean but the bathtub required a bit of extra attention. All staff we interacted with were pleasant and helpful, nothing seemed to be a bother, from check-in to the serving staff in the restaurant/bar. Breakfast selection was standard for what you would expect and replenished frequently. Evening meal provided a wide variety of options for both adults and children. Food was good value as a family, especially when the meal deal was selected and child’s meal is free with every paying adult meal. Hotel is located beside a park which was lovely for an early evening walk and very close to the town & train station.

On arrival to the premier inn a friendly but too casual staff member checked us in, (perhaps too comfortable but cursed a number of times) check in took a long time due to “systems” head office buys but don’t always work. She offered us meal deals which we said we’d be interested in to then say the bar/restaurant was busy but to buy them when we come down: When we came down to the bar there were plenty of tables but were told it would be 45 mins before one available, it appears despite a full hotel they were very understaffed. No offer of taking a table for drinks while we wait. Our room smelled of smoke /musty. But visually appeared clean. Unfortunately our son had an accident falling backwards from his bed through a gap, hitting the wall at the window and splitting his head open. I went for first aid help and was blessed to be met by Georgie. Georgie was incredible, he was calm, friendly, supportive and thought of little things like a care package of fruit drinks and treats for the hospital wait. He was brilliant with both our sons and two anxious parents. I work in customer service and people like him make such a difference, his calm friendly leadership was just perfect for our anxious 1 hour in room before leaving for hospital. I can’t say I felt the same from the duty manager. A real mixed bag of a visit. Accidents happen, georgie was brilliant, I’m not sure the set up of the bed was ideal. I sought out staff before checking out to return the bloody towels, and to discuss the accident report. There was no checking in on us without that. Again it feels the hotel is busy with minimal staff. Thank you Georgie for really making a difference to our family. The rest of the trip was unfortunately not what I’d expect of a premier inn if there had been no accident Id still have been every underwhelmed at best. There’s 5 stars for Georgie, 2/3 for the hotel and experience overall.

We stayed in Premier Inn, Bangor for 3 nights. We found Suzie and her team to be excellent. They made our stay really enjoyable. The room was very comfortable and the bathroom was pristine. The staff were friendly and efficient and the breakfast and evening meal were really good.