Kidderminster Hotel

Having been in many hotels over the the recent past, I did not go with high expectations of Premier Inn not having stayed at one before, but I have to say I was very impressed. The room was comfortable, the bed excellent, and the bathroom was in my view one of the best I've been in for a long time because I have a slight upper body disability and the large shower was a real boon for me, matching what I have at home. Too many budget hotels have showers that are awkward for me to use, not this one. The serve yourself breakfast was hot and fresh. There was plenty of choice of food and drinks. I only had breakfast but the evening meals looked good on the menu. Cannot fault the staff. I was attending for a specific event at the Severn Valley Railway, and will certainly use the Premier Inn again in the future. I attended using the train, those in cars will need to take account of the parking costs.

Lovely big family room, plenty of space, and right next to pizza hut and mcdonalds, very central for shopping. The only gripe i have is lack of drawers/shelves for clothes in the room. Amazing staff, very patient with our autistic twin boys who liked to ‘help out’ at breakfast time, big shout out to the staff Jade, Sara (both) Richard, Tia, Paula and Adrian. You guys were amazing and Jack and Joe couldn't stop talking about you and wanting to see you all again

A very interesting reclaimed and renovated Mill building showing a lot of character and old features. However, the building arrangement is unusual with the reception being on the very top floor and a list that takes forever to get there (the second lift out of service). The staff are friendly but the food and facilities let the hotel down, almost suggesting that people would be reluctant to choose this hotel unless its a last resort.

10/10 stay. This hotel is absolutely lovely. We had dinner & breakfast here and was looked after by Richard who was so kind & attentive. Would definitely recommend !!

Beautiful heritage building and sympathetic restoration of it. Car park is chargeable and cost £6.40 for overnight. I would have thought Premier Inn would have sorted something out for guests with whoever owns the car park, as this was additional hassle prior to checking in. Reception is on the 4th floor, which ordinarily would not have been an issue save for the fact that the main lift was out of order, and a secondary and very, very slow lift which took over 4 minutes to arrive and get to the 4th floor was in use. The only other alternative was a 94 step stair climb to reception. Upon booking we were invited to check in via the app, but there was no facility to pick up a room card, necessitating having to speak to reception anyway, who took a further 3-4 minutes to arrive! Rooms are then sited below the 4th floor meaning the snail pace lift or the stairs again. Staff expressed surprise the Premier Inn offer an online check in option when this hotel doesn't yet have the facility to handle it. Obviously this is the usual issue of decision making 'management' being totally out of touch with what happens at the hotel. Room was tidy, bathroom a bit tatty around the shower (Room 26) no traffic noise despite it's town centre location, but the bed and pillows were not up to the usual Premier Inn standard. Breakfast was the usual Premier Inn experience and no complaints for us in this regard. Checkout........back up the stairs again or grow old whilst waiting for the lift.