Haywards Heath Hotel

Nach dem einchecken betrat ich ein ungereinigtes Zimmer mit einem großen Müllbeutel in der Mitte des Raums ,s (alte Tabletten, Einlagen etc. waren dort offen zu sehen). Nach Intervention an der Rezeption wurde mir mitgeteilt das man mir kein anderes Zimmer anbieten kann/will. Stattdessen sollte ich in der Lobby warten bis die Rezeptionistin das Zimmer gereinigt hat. Das Zimmer, speziell das Bad, ist schon sehr abgewohnt. Kostenloses Internet/Wifi lässt sich erst gar nicht verbinden. Das kostenpflichtige schmeißt einen ca. alle 30 Minuten raus.

As always, the Premier Inn had very good management and staff with excellent service. I found the style very friendly at all times. The breakfast was in a bar area with some chairs and tables and was adequate my advice is don’t go for your breakfast at a busy time, otherwise the whole hotel will be wanting breakfast at the same time. I use Premier Inn all over the country and found them all very good the beds are very comfortable. The rooms were very clean. Downside I felt they are cutting back a little bit here and there and it is beginning to become a little bit noticeable. But I can understand with the financial climate. I think it’s very well well worth staying at a Premier Inn and the one at Haywards Heath was absolutely as I would expect. Very close to the station and Waitrose if you need some extra bits. The only suggestion if they’re recycling the room cards, maybe they could give them a bit of a clean.

We booked our room on the phone to make sure we had an interconnecting room for our children. We arrived at the hotel to be told there was a note on our booking but we hadn't paid for 2 rooms so they only had one. We were told on the phone we had booked 2 rooms together. We rang and booked on the phone for this reason to make sure we had connected rooms. The member of staff on reception (who was in charge of the hotel that evening) rang their regional manager however no help. We were told we would have to pay for a second room. We were also told they may or may not have one and no compensation or reimbursement may happen even though it was their error. So at this point I was unclear if they had 2 interconnecting rooms available or not. We asked to speak personally to the manager and was told we weren't able to. The member of staff said he believed we had booked 2 connected rooms as it was odd it had been written on the notes. He even said something along the lines of 'Why would you need to write interconnecting room if you don't need one' however even though he said this he kept saying he couldn't help. In the end we had to take the room as my children were so tired and the interconnecting room that might have been available was given away to other checking in. We would have got on with it if it was just 1 night but we were staying 2 nights. Horrendous customer service! Also furniture in the room was broken. Avoid this hotel!

I was met by Ben who checked me into my room. Ben was very polite, friendly and professional, and he made me aware of offers at the bar which was well received after a long day. My room was air conditioned, clean and comfortable.

Good hotel. Good location for the station and Haywards Heath. A bit pricey. Comfy room. Good bed and bathroom. Good facilities. Staff were all lovely. Could use just a bit more dusting and some doors etc are starting to look a bit shabby.