Solihull South (M42) Hotel

Das Premier Inn ist ein einfaches, ordentliches Hotel in der Nähe der M42. Die Motorengeräusche von der nahen Autobahn sind unaufdringlich. Die Zimmer sind sauber und komfortabel, aber ohne Klimaanlage, jedoch mit Standventilator. Das Personal ist freundlich und zuvorkommend. Die Steaks des angrenzenden Restaurants „Beefeater“, sind sehr empfehlenswert. Nur das Basis-WLAN ist kostenlos, welches zum Versenden von Email mit größeren Anhängen ungeeignet ist. Schade, dass der high-speed Internetzugang kostenpflichtig ist.

I have been staying in Premier Inn hotels for the last 10 years, stayed tonight in Hockley Heath, just been down for tea and I must say the staff were absolutely brilliant and the Smothered Chicken was the best I have had, well presented, hot and tasted lovely. Will certainly be staying here again. Well done.

Sue and Caron are an asset, nothing was too much trouble and these 2 lovely ladies always give a warm welcome. will be back in 2 weeks x

Arrival at reception - we were not greeted and had to wait a while after pressing the service button three times. apparently the receptionist was helping out in the restaurant and had to run across the car park. Room was clean and tidy and comfortable but that is as far as the positives go. Restaurant was absolutely appalling. Booked for 7.30 sitting and by 9.30 we only just got our main meal (not starters) and they had run out of some of our choices. The restaurant did not seem that busy it was purely lack of staff. one person in bar, one chef and one waitress with the receptionist popping in and out to assist. Waitress was so apologetic but when the food arrived we were less than hungry and I asked for something to wrap 1/2 of my pizza up. Nothing available but it turns out when I turned the pizza over it was raw underneath anyway. Not happy. Asked to place order for desserts to be told sorry no ice cream. Nearly every item on the menu is served with ice cream so we were quite annoyed at this point. We asked for a refund of our meal deal. The waitress had to get the manager over who suddenly found some ice cream to serve us. (Quick trip to the supermarket I guess given the time it took to serve up the desserts.) Found it easier t go to the bar to get more drinks although the young barman didn't know how to work the till. Our drinks prices varied dependent on who served us despite having the same drinks. Breakfast - again not all choices available. No brown bread left so I asked for more to be told there was two slices in the tray. Which were solid and dry. No mushrooms either. All in all would we stay here again NO NO NO Just to cap it all someone parked so close to us in the carpark (Very small spaces) that my husband had to get in the passenger side and climb over.

Hotel tired. Service was poor due to very poor staff numbers. At evening meal, there was 2 waiters and the receptionist to serve the whole restaurant and bar. Receptionist running between restaurant and reception. Breakfast there was only 1 waitress to serve the complete restaurant. Not staff fault but management issue. Will not stay again. Felt sorry for the staff.