Coventry City Centre (Belgrade Plaza) Hotel

Zentral gelegenes Hotel, Bahnhof in 15 Minuten erreichbar, City in guten 5 Minuten. Sauber und ordentlich, Personal freundlich. Trotz zentraler Lage ist das Hotel ruhig gelegen. Frühstück gegen Aufpreis ist ein standardisiertes English Breakfast.

Wie immer, sehr guter Premier Inn Standard. Mitten im Herzen der Stadt und nur drei bis vier Gehminuten von der Kathedrale entfernt. Parkhaus direkt gegenüber, alter englischer Pub nur ca 200m entfernt. Frühstücksangebot wie immer sehr gut. Personal freundlich.

das Zimmer war günstig, groß (mit Sofa), und das Bett war bequem. Mehr kann man eigentlich nicht von einem Budgethotel verlangen. Frühstück ist hier eher mäßig, und kostet zusätzlich, daher würde ich raten wo anderes etwas zu finden. Parken ist im Parkhaus, man bekommt eine Ermäßigung durchs Hotel, aber es kostet trotzdem etwas, sollte man auch nicht vergessen. Ist Zentral gelegen, und wir waren für unseren Aufenthalt sehr zufrieden.

Hôtel propre Staff très sympa et accueillant Petit déjeuner très sympathique Très bien placé - le centre et les magasins sont à 5 à 10 m à pieds Chambre confortable avec petite table et chaise On se sent en sécurité Hôtel bien fréquenté Bonne ambiance À proximité du théâtre

Bedbugs, dirty hallways, and unclean rooms My stay was extremely disappointing. After getting into bed, I began feeling itchy. I turned on the light and was horrified to find bedbugs on my pillow, sheets, and crawling across the duvet. As it was during the heatwave, I had not been sleeping under the duvet, which makes the discovery even more alarming. I immediately informed the night reception staff and was moved to another room. However, I had to request a room on a different floor because the initial offer was the room directly opposite the infested one. This goes against widely available guidance on dealing with bedbug infestations, which recommends moving guests well away from the affected room to reduce the risk of spreading the infestation. After discovering bedbugs, it was impossible to relax or feel comfortable. I barely slept for the remainder of the night. The following morning, I slipped while showering, most likely due to exhaustion from the lack of sleep. I managed to stop myself from falling completely but bruised my leg on the side of the bath. Later that day, I also discovered a bedbug bite on my leg. While the reception staff responded promptly, I found their approach lacking in reassurance and empathy. They dealt with the situation in a matter-of-fact way, but for a guest, discovering bedbugs is a genuinely distressing experience. I was offered a complimentary breakfast, but no refund for the room. Before I left, the management team provided me with a customer relations telephone number and advised me that my complaint would be handled after my stay. When I called, I was told I would be assigned a case manager who would contact me. It has now been five days, and I have heard nothing. I submitted the requested evidence, including video recordings of the bedbugs and photographs of the bite, but have received no update whatsoever. I have stayed at Premier Inn many times across different locations and have generally had positive experiences. Unfortunately, this was by far the worst hotel stay I have ever experienced. The bedbug infestation was distressing enough, but the lack of meaningful follow-up and customer service has made the experience even more disappointing.