Birmingham City - Aston Hotel

Das Premier Inn Birmingham Central East liegt verkehrsgünstig und entspricht in der Ausstattung dem klassischen Premier Inn Standard: In Ordnung, aber auch kein kleines Bisschen mehr. In der näheren Umgebung des Hotels gibt es keine Gastronomie, man muss also entweder im Hoteleigenen Thyme essen oder ca. 2km in die Innenstadt laufen/fahren. Besonders negativ: Der Verkehrslärm in den Zimmern zur Ringstraße ist auch nachts sehr stark. Wer hier empfindlich ist, wird keine Ruhe finden. Besonders ärgerlich: Ich habe beim Check-In nach einem ruhigen Zimmer gefragt. Antwort: Ich habe nur dieses Zimmer für Sie. Ergebnis: Zimmer 136 zur Ringstraße, nächtlicher Verkehrslärm und zwei sehr unruhige Nächte. Fazit: Hotel nicht zu empfehlen!

Enjoyed the food and the service was great, the bar / restaurant team of Charlaine, Fern, Amira and Lorna were very helpful and friendly. Would highly recommend and will come back again!

Very efficient and rapid check-in by very friendly and attentive team (staff) member Tia. She provided the same level of service in the restaurant / bar.

Had a lovely stay, everything was clean and the food was decent. But the star of the show was all the staff, even those in the kitchen. Everyone had a smile on their faces, obviously enjoyed working there and were so kind and generous to us all. We came with our 1.5 year old which isn't always easy and they really helped make sure we were OK. Even gave her a little teddy! Shout out to Ana, Tia, Mehrnaz and Amiira!

Of all the Premier Inns in Birmingham, Richard Street, Aston, is actually my family’s favourite. Previous to this last stay, we were here 4 months ago for a friend’s birthday party. We had a lovely stay. Our family room was perfect for a 2 night stay. On this occasion, I am unable to leave a good review. My family and I paid for 2 family rooms for 2 night stay - 226 & 228. 226 was smaller than 228. My son with special needs and daughter could not walk around their beds, they had to crawl in. There was no space to move around. The other room had ample space. On first inspection of room 226, the walls were a little grubby, they could do with an eraser being used to remove all the dark smudges. The carpet could do with a good steam clean. The chair had visible stain marks on it. I usually make my son a cup of tea and allow him to sit on the chair. Not on this visit! The bathroom was by far the worst I have seen. The pictures will speak for themselves. The bathroom door didn’t stay shut unless you locked the door. There was a problem with the water pressure. You could barely get any cold water running for the shower or the sink. It meant that if you used the tap for washing your hands, after a few seconds the water would be scalding hot. It meant that we couldn’t allow the children to use the tap and shower by themselves. We did complain to hotel staff about this. The young man came straight away to check things out. But it seemed like it was an overall problem with the hotel, rather than just linked to our rooms. The problem was never solved during our 2 night stay. The lift really needs a daily clean. I could see all the dirt in the crevices. The cleaning staff looked miserable and unfriendly. It almost felt as though we were in the way! What made our stay bearable was the reception and restaurant staff. Always greeted with a smile. They went above and beyond at times too. Monika helped us out with our autistic princess - she has quite a limited palate and only eats naked chips or rice at meal times. Due to our late arrival back to the hotel and no decent parking spaces left, Stephen found us an alternative place to park. This helped my heavily pregnant daughter a great deal, as she was also our designated driver. He also provided me with a massive jug of water with ice when I requested it. Thank you both so much. I wanted to also thank Kofi - I believe he was the maintenance guy. Dan and Merhenez - Breakfast as always was perfect. Tea and coffee area, as well as food were always clean and tidy. Due to the time of our arrival to the hotel - past 10pm with small children, we didn’t bother to complain to the hotel staff about the state of the rooms. Some will say, that this was a missed opportunity for Premier Inn to get things right. On leaving I did let a staff member know about how I felt about this current visit. The staff members response was that I could have made my feelings known earlier and maybe they would have been able to do something about the situation. In my opinion, hotel rooms are on guard/duty at all times. If there is a problem with a particular room, do you allow people to stay in it? My dilemma with this particular stay. The rooms were purchased on a special promotional offer which ran in May. The question I am asking, when is a deal a good deal. Do you complain when things are not right, and how much leeway can you give. Can you just place people in rooms based on how much they pay or is it just luck of the draw! Come on Richard Street, don’t let things slip any further.