Balsall Common (Near Nec) Hotel

The warm welcome, comfort and cleanliness of this hotel is exceptional. All of the staff went above and beyond, especially to assist my elderly mother who was staying to attend a funeral nearby. They were wonderful with her. I have never stayed in a Premier Inn previously and can’t believe how great our stay was and will have no hesitation in staying again. The hotel is quiet, it’s easy to park and the rooms are comfortable with more than ample tea, coffee, towels etc. The bed was very comfortable, and the linen felt fresh and possibly new. Breakfast was excellent, with a continental style buffet and all hot food cooked to order.

Great staff ! Abu is very friendly and always there to help

We were attending a show at the NEC, so the location was good, about 10minutes away by car ( not allowing for the M42 being closed). The staff were helpful and welcoming. The room was nice and clean (unlike our holiday caravan :( ). The bed was quite high, but very comfortable. The food at breakfast was cooked well and tasty with plenty of options. This one was slightly different to other Premier Inn's we have been to, in that the hot food was not 'buffet style', but cooked to order. I suppose to save wastage, which makes sense, as I hate wasting food myself. All in all, a lovely hotel with friendly staff and good service. Having a fuel garage opposite is handy too. If we visit the NEC again for a late show, we will definitely come again.

We stayed here over night ready to attend a conference at the NEC the following day. Location is great, really close to the NEC, airport, and easy to get to either locations. It’s a bit tired, the Beefeater next door was giving abandoned vibes so we didn’t go there for dinner (ye olde Saracen’s head nearby was excellent!) Our room was ground floor, the room above had incredibly thin flooring and very very creaky! We heard every footstep, nice and early which woke us up. The mattress was very uncomfortable, which is a shame as premier inn usually have very comfy beds. This one had 2 dips either side from multiple previous users. I woke at 2 then 4 am with incredibly stiff and achy muscles, needing a good stretch and walk around to ease the discomfort! The bathroom floor needed a good clean as it was grubby all around the edges and the towel rail was more rust than chrome. Avoid room 8!

We booked a 1 night stay in a family room. The room was prepared with 2 single beds and a king, the room - enough room for a family of 4. I know it stated on their website there was no a/c and fan was supplied, which it was but the room became too hot and remained too hot especially over night. Room had all the things needed for an overnight stay. The hotel itself, was ok but did seem an older style hotel. Staff were polite and helpful.