Warwick Hotel

Das Premier Inn in Warwick macht einen ganz guten Eindruck. Das Zimmer war zweckmäßig und sauber. Das Frühstück war ebenfalls ok mit einer ordentlichen Auswahl. Besonders günstig ist das Hotel allerdings auch nicht gerade. Etwas störend ist allerdings der CheckIn an dem nicht wirklich funktionierenden Automaten, von meinen Kreditkarten wollte das Ding keine einzige akzeptieren. Die Klingel nach Personal brachte dann die nötige Hilfe.

Sauberkeit, Größe und Ausstattung haben uns positiv überrascht - da gab es nix zu meckern. Was uns allerdings nicht so gut gefallen hat war, dass sich die Fenster nicht öffnen ließen. Die Belüftung geht nur über die zentrale (Klima)Anlage. Das gefiel uns nicht ... Außerdem hätte man für ein schnelles wifi 5€/Tag zahlen müssen. Auch das hat uns nicht gefallen, deswegen haben wir uns an den vier Tagen unseres Aufenthalts mit dem kostenlosen langsamen Standardangebot begnügt. Diese beiden Punkte haben unseren Aufenthalt etwas beeinträchtigt, ansonsten haben wir uns aber sehr wohl gefühlt und werden deshalb dort auch nochmal buchen.

Hotel a buon prezzo, colazione buona ma un pò caotica la gestione della sala, camere basic (nella media di un tre stelle) ma molto molto molto fredde....basterebbe poco per raggiungere la sufficenza peccato sopratutto per la ns vacanza!

We booked an overnight stay to break our journey from Cornwall. We've stayed many times before and were satisfied with both the food and accommodation. This time however, we were extremely disappointed... We arrived around 17.30 on Thursday October 2nd, tired, and looking forward to freshening up followed by a meal in the Thyme restaurant - whilst there are good eateries in Warwick, we really did not want to go out again having travelled so far. The hotel now has a parking prepay machine at the the entrance, so we duly paid the £5 for an overnight stay. On entering the reception area, there were a number of people waiting to check in. The self service check in machine was out of action, one member of staff was on duty. Whilst we waited we heard the phrase "no food this evening". Apparently a staff member had gone home feeling unwell earlier in the afternoon, and evidently was sufficient to bring about the closure of the restaurant. When our turn came, we asked what contingency plans existed and were told that there were none. We made it quite clear how unhappy we were and were told to contact Customer Relations. That department closed at 17.00! We were also asked if we'd paid for parking and were told " if you'd asked we would have told you that the first two hours are free". I pointed out that we are not clairvoyant. Rather than stay we chose to spend the evening at another hotel a couple of miles away. There we had a comfortable stay, good food and a complimentary drink at the bar too. The next morning we 'phoned Premier Inn Customer Relations where we politely told that individual hotel managers have the authority to close the restaurant if necessary. Additionally, whilst pre paid meal deals would be refunded, the accommodation cost would not. The outcome of that conversation was that Whitbread (who own Premier Inn) do not entertain further discussion on the subject - we were told to pursue the complaint "outside of Whitebread" A quick look at the low rated reviews here on Trustpilot indicates that others have also had a similar experience at this hotel. At the very least, the manager could easily informed customers by email that very afternoon, but no, that doesn't appear to be part of Customer care. Similarly, whilst managers have the authority to close their restaurants, they do not appear to ensure that they have contingency arrangements. Customers are simply faced with a staff member who has no authority to compensate them - even refunds are not processed on site. Well, Premier Inn, we are frequent customers, but this experience at Warwick is simply not good enough. Chris & Elaine - Lincolnshire.

I wrote a review that was critical of our stay 2 weeks ago that has not been published. The hotel suffered from insufficient staff. Our room was not ready at 4:00pm. The evening meal was a disaster. The 3 staff had to do reception, bar and serving and taking orders. The restaurant was full so they knew of this before the evening. Most of the diners were complaining of the delay and the number of missing items on the menu leading to apologies by the staff. It would have been preferable if senior management had done this. Things only got worse with the breakfast. No milk. The cooked buffet was a disaster. Eggs so overcooked and dry that I could not cut the white with a knife. Bacon and black pudding burnt and dry. So poor it was that we were offered a refund. Dinner that night was a little better because of the paucity of diners. Breakfast the next day was a lot better. At least the young man in the kitchen knew what he was doing. Thinking that a Premier Inn was a Premier Inn, I did not look at reviews before I booked. How wrong I was.