North Shields (Ferry Terminal) Hotel

Das Hotel liegt etwas abseits in einer sehr ruhigen Gegend. Angeschlossen ist ein Pub, in dem auch das Frühstück (englisch oder kontinental) serviert wird. Das Hotel ist sehr sauber und das Personal ist sehr nett und hilfsbereit. Die Metrostation liegt nur wenige Gehminuten entfernt.

Wir übernachteten im Premier Inn anlässlich der Rugby WM- das Hotel liegt ca 15min außerhalb von Newcastle und die Gegend selbst ist einen Besuch nicht wert. Das Hotel selbst ist aber durchaus sehr gut und das Personal wie immer in Premier Inn sehr freundlich. Betten und Zimmer waren top, vorallem die Badewanne ist herrlich . In 10min Fußmarsch ist man an der Metro Station

Ik had me er weinig van voorgesteld omdat ik de premier classe in Frankrijk ken. Maar deze Inn is geweldig. Prachtige goed schoongemaakte kamers, een ligbad, koffie en thee mogelijkheden, gerieflijke bedden en een erg goed ontbijtbuffet. Waar ik echt enthousiast van ben, is de drie dames die ik gedurende mijn 1 nacht verblijf heb leren waarderen zijn Nicola, Fiona en Sam. Heel behulpzaam. Geen vraag was te veel, ik kon onze bagage laten staan om later op te halen. Er was geen fietsfaciliteit maar het was voor hen geen probleem als ik de fiets meenam naar de kamer. Een van de dames heeft zelfs geholpen om mijn bagage boven te krijgen. Alle lof voor deze drie dames, die mij getoond hebben hoe gastvrijheid eruit ziet.

We have visited here several times, always a great place to stay. We were there to attend a family funeral, location was very good. Staff friendly and helpful, as usual, a special mention for Nicola, who have advice on taxis and restaurants. These hotels give you everything you need, and you know what to expect. We stayed in one of the older rooms, so the temperature was ok for us. Thank you, see you next time!

I stay at premier inns very often all over the U.K. I had seen that some of the rooms were of the old style and some had been refurbished so I emailed the hotel to ask for a new room. The reception staff were great and emailed back saying I had been allocated a new style room on the top floor. I arrived on the Saturday to a warm day outside 23 degrees (by no way heatwave temperature at that point in time in the north east). Just a pleasant warm day outside with a breeze and showers .The lady behind reception was lovely and said there was a fan in the room. She checked us in quickly and I cannot fault the reception staff at this hotel who were very friendly. I got to the room and it was 26 degrees so I went back downstairs. The lady apologised and offered one of the last few second fans they had. That evening was not a comfortable experience but luckily we were going out. After seeing friends we arrived back to the room and the temperature has risen to 29 degrees with two fans on full. We had a terrible nights sleep. In fact barely got an hours sleep. We were soaking through with the temperature of the room and started to feel nauseous with the heat. By midnight the temperature was at 30 degrees in the room. It remained at this level until we checked out earlier than we wanted to as we just could not handle it any more. On our way out the lady that cleans the room said it was terrible and even though the corridors seem to be air conditioned ( as they were very cool) the rooms are not. She agreed it was too hot to stay in the room. I rang customer services today to make a complaint. I was told as the rooms aren’t air conditioned there is nothing they can do. I was offered no compensation or refund for what was a truely horrible experience. Premier inn should not be putting people in these rooms. Air conditioning needs installing asap. To put guests in a 30 degree room and have them pay full price for it only to say sorry but nothing we can offer you is a disgrace. It was a total health hazard. I am very dissapointed in premier inn customer service regarding this and they have not out the customer first in this instance. I stay at this brand many many times a year but will be reconsidering after the customer service I received today over the phone with head office. Once again this is no reflection on the reception staff who did all they could with what they had.