Newcastle Airport (South) Hotel

Einfaches Hotel mit großen Zimmern und tollen Mitarbeitern, welche sich auch an Gäste erinnern. Das Hotel ist in die Jahre gekommen und schon etwas abgewohnt. Die Zimmer sind spartanisch ausgestattet. Trotzdem fühlt man sich irgendwie wohl. Die betten sind klasse. Top Matratzen. Vom Flughafen oder der Bahnlinie in der Nähe hört man so gut wie gar nichts. Möglichkeit, im Zimmer Kaffee und Tee zuzubereiten. Zum Frühstück muss man ca. 1 Minute in das benachbarte Lokal laufen. Hier gibt es dann das Full English Breakfast all you can eat. Das Preis Leistungsverhältnis ist top. Drei Nächte für 2 Erwachsene und ein 12 jähriges Kind mit Frühstück für 140€.

Wir haben hier drei Nächte verbracht und sind nicht enttäuscht worden. Wir wussten natürlich, dass ein Premier Inn sehr zweckmäßig ausgestattet ist und alles etwas einfacher ist. Trotzdem war der Aufenthalt super. Das Hotel liegt in direkter Nähe zum Flughafen Newcastle und unmittelbar an einer Metrostation. Mit der Metro ist man in 10 bis 15 Minuten mitten in Newcastle. Der mit Kameras überwachte Parkplatz ist direkt vor dem Hotel. Unser Zimmer war sehr groß und die Betten hatten wirklich tolle und bequeme Matratzen. Trotz der unmittelbaren Nähe zum NCL und der metro hört man im Zimmer nichts davon. Sehr gut Schallisolierung. Die Damen an der Rezeption waren sehr freundlich und hilfsbereit. Eine Mitarbeiterin hat meiner Tochter ein Premier Inn Stoffteddy geschenkt. Zum Frühstück geht es einen kurzen Fußweg außerhalb des Hotels in das angeschlossene Restaurant / Pub. Dauert keine 30 Sekunden. Wir hatten das Full English Breakfast bestellt. Am ersten Tag war der Bacon und auch ein paar andere Zutaten schon recht trocken. Als wir das bemängelten, sagte die Bedienung, dass teilweise schon Sachen vorgekocht und warmgestellt würden. Sie ging dann zur Küche und machte uns ein komplett neues, frisches Frühstück. Am nächsten Tag bekamen wir gleich ein leckeres und frisch zubereitets Frühstück. Ausserdem sollten wir uns vom Buffett Verpflegung für den Tag mitnehmen.

There were smarties on the floor sock on the ceiling my mom fell in the sewer she got covered in wee Toilet paper in the toilet with poo in toilet horrible hostile place

I’ve given this hotel 3-stars simply because it falls short of the rest of the Premier Inn estate and, with it being broadly the same price as other Premier Inn hotels in similar locations, it represent a poorer offering. Why? Like many other reviewers have said, it desperately needs TLC. Nothing I saw was unhygienic or unsafe, but lots of areas were showing signs of a lack of love: gardens outside were unkempt, the front doors looked temporary (unpainted bare wood like glazers use after a breakage), layers of grout in the bathroom, scuffed doors, skirting boards. None of this actually makes the hotel unhygienic or unsafe, but it’s not an enjoyable decor. A few things that did make life hard: a tiny TV; stifling rooms (only 23c outside) but staff had given two fans; and no plugs by the bed. With the two fans plugged in that left just one plug for phones etc. The restaurant next door where we had breakfast was also showing its age. The staff were all friendly and helpful. They deserve a better product to work with. Premier Inn, you need to spend some money here.

Good Day; I am enclosing 2 e-mails, one from me dated 6 June and reply from Customer Relations on same date. Customer Relations Team unable to help directly and recommended 4 options. I have tried 3 of the 4 [Brewers Fayre excluded] and all replied to the effect ‘no longer monitored’. Most recently I sent e-mail to a “senior corporate function …..can sometimes help e.g. 14 days” and await reply. Today I try a further option – guest relations. Is it too much to hope I may have cracked it and a reply will be forth-coming? May 6-7-8-9-10-18-19-20-21-22-24-25- myself and eldest son. May 6-7-8-9-10-18-19-20-21- my nephew, May7-8-9- my youngest son and his twin young boys. Following is our summary of those 24 nights in 4 locations you may find useful. Newcastle: generally acceptable standards but let down by gents public toilets disgraceful on one night and not cleaned by the next. Radiator in one room at least not working, receptionist tried to help but to no avail. One night we arrived at about 9;30 pm for drinks at the bar. Only one female appeared on duty, no other customers. It was apparent from the moment we entered we were not welcome and her manner and actions indicated her thoughts of an early finish were dashed. A loud bell [indicating last orders?] was rung at about 9;40 and we re-ordered and served in an obdurate atmosphere which persisted through to a few minutes before 10;00 pm when doors were locked and we were ushered out of the door onto the front carpark , furthest from the hotel. I spoke to her politely outside the door [I am 88 years old] in front of my son and nephew, telling her that her attitude throughout was totally unprofessional, indeed unbecoming in the hospitality industry. Her utterance to “go away” was repeated. I must state here the attitude and friendliness of other waitresses was in direct conflict to our experience that evening. I must also add the rooms in general and food offering were very acceptable although my nephew inadvertently booked 3 nights instead of 4 so on booking the extra night he was charged more than twice the rate he paid for each previous night – robbery? Heathrow: Extremely acceptable in all departments. Surely a credit to the industry. Ipswich; Acceptable apart from car-parking when we had to make use of a nearby facility, an open yard! Havant Oh dear! Our booking reference ADP4009899 clearly stated “2 Adults. Twin rooms”. The room allocated contained one double/queen bed. The receptionist, a very young female, alone, unable to help initially due to volume of guests booking in on a holiday weekend. When free she found us alternative room and even helped move our considerable luggage. She displayed a mature attitude on our behalf and we commend her for that. She certainly suits her position, so unlike our Newcastle experience. I want to query Greene King marketing policy. I cannot understand any liquor outlet not carrying blended whisky. Bells, Dewars, Famous Grouse, Johnnie Walker, J&B, Grants are all accepted around the world as “best sellers” yet none of them available from Greene King. Malt Whiskies are stocked and may be drinkable but considerably more expensive while blended drinkers are more discernible and forgiven in their preference. Gordons Gin, most popular in the world but not available at Premier Inns. Beefeater [by Gordons] is perhaps more superior but more expensive, therefore less popular. Finally – Greene King draught beers out of stock at Havant on the night we were resident and comment from another resident “also last night”. That rates as fiasco.