Guildford North (A3) Hotel

Kein besonderes aber nettes und sauberes Hotel in einem verschlafenen kleinen Städtchen in der Nähe von London. Ausgesprochen höfliches Personal, gute Zimmer und typisch englisches Frühstücksbuffet (8 Pfund extra). Gab nichts zu meckern :-)

Stayed here with friends, we booked an early check in and Hannah was so lovely when we arrived, friendly, cheerful and our room was all ready for us! rooms clean and spacious, there is a restaurant next door but we went to town which is a short drive away, free parking too which is a bonus these days!!

Dear Premier Inn Customer Services, I am writing to formally complain about a highly unacceptable experience during my recent stay. Upon checking in, I was initially given a room that was already occupied by another guest. This is a serious breach of basic hotel procedures and raises significant concerns regarding guest safety and privacy. After reporting this, I was allocated a second room. Unfortunately, this room was clearly not prepared for occupancy. There were no pillows, no towels, and no tea or coffee facilities provided. This demonstrated a complete lack of basic checks prior to allocating the room. To make matters worse, throughout the night there was extremely loud and persistent banging on the ceiling, which continued for much of the night and made it very difficult to sleep. After the earlier issues, this was the final aspect of a stay that was both disruptive and deeply disappointing. Being given an occupied room, followed by an unprepared one, and then enduring excessive noise overnight is entirely below the standard I expect from Premier Inn. This experience showed a failure in both operational processes and guest care. I would like a full explanation of how these issues were allowed to occur, along with appropriate compensation for the inconvenience, distress, and loss of rest caused. I also request confirmation of what steps will be taken to prevent a recurrence of this situation for other guests. I look forward to your prompt response.

I have stayed a few times now and im always welcomed by the helpful and the friendly Claire on reception, the rooms are always fresh and clean, would highly recomend👍

Stayed here January 26, first time we had a premier plus room, some nice extras, ambient lighting, fridge and other touches. Would pick the room again. Outside the Premier Inn very untidy, bags of rubbish split open and strewn across the site, but generally very unkempt and road on site in poor state of repair. Restaurant was very poor, untidy, unclean, noisy. Food hit and miss, poor vegetarian choice, you've had it if they've sold out of it, nothing left to have! Quality of food does not represent value for money, Salad and a piece of flatbread nearly £20. Service fails if staff under pressure and busy. Floor covered in used napkins and spilt food, but tables are still set up for next service with this mess still on the floor around the table, it's a restaurant for goodness sake,not a takeaway! Would not eat there again, shame because it's attached to hotel, but they need to up their game. Premier Inn breakfast continues to be overpriced, stop the eat all you can, just do a low cost cooked, and low cost continental. Sumup, Hotel generally good. Restaurant very hit and miss. McDonald's down the road would be a better choice.