Cobham Hotel

Wir haben im Premier Inn während einer Familienfeier in Cobham gewohnt. Das Personal war freundlich, die Zimmer einfach, funktional und sauber. Teamaking Facilities natürlich vorhanden. Für einen kurzen Aufenthalt zentral zu Cobham gelegen würden wir das Hotel jederzeit wieder buchen. Die Nähe zum Pub "The Fairmile" ist sehr vorteilhaft, wir haben dort am ersten Abend gegessen. Uns wurde bei der Reservierung angeboten, vom Auto aus zu bestellen, falls er später würde. Wir waren aber pünktlich da und haben lecker gegessen, sehr freundlicher und zuvorkommender Service. Wir kommen gern wieder !

Inchecken verloopt moeizaam , onpersoonlijk. Receptie was onbemand. Je moet op zoemer drukken voordat er na verloop van tijd iemand komt. Kamer basic, gedateerd. Bedden zijn wel erg goed. Douchen in een bad dat geen antislip heeft , vind ik wat minder. Het is spekglad. Verder schimmel op de kitranden , afzuiger in badkamer werkte niet, waardoor alles vol stoom komt te staan.

I regularly stayed at the premier regularly due to the close proximity to my workplace and had overlooked certain things because the location was so convenient but my last visit was absolutely my last. I checked into the hotel and went up the room to find that the room had not been touched since the last person vacated it. The room was stale and musty having not been aired all day, dirty sheets , empty cans on the unit and a fan still running on high speed in the middle of the room. I returned to reception to tell her the room had not been cleaned and she apologised and offered to change the sheets as there were no other rooms available. I told her that would not be enough as the room was stale having not been ventilated all day. I asked to be moved to another hotel but as it was 9pm she couldn't find anywhere. I called my employer who was able to assist in finding another hotel. Previous visits have been poor, with dirty cups in the room or poorly cleaned bathrooms. The hotel generally is of a poor standard and pretty depressing especially for the price which can be expensive on some weeks. On this occasion I had paid £200 for the room received a full refund after making a complaint. I will not be returning there as there are other options and will no longer compromise my standards for the convenience of its location.

It appears to me that the only job for the Premier Inn in Cobham is to generate business for other local hotels, because none of them could be as bad as this one! None of the public spaces look like they get vacuumed, the foot towel in our room already had someone else’s footprints on it when we arrived! It really is unkempt and grotty. The one plus point is that the bed is very comfortable.

I arrived and thought I was at the wrong hotel, Looked really run down, neglected, beer cans and rubbish in car park and area outside overgrown and untidy. Although arriving over an hour later than check in rooms were not ready. Reception unorganised. TV didn’t work so moved to another room . The whole building is very run down and definitely very over priced for what it is! Breakfast, menu sounded great, but selection was extremely poor. Staff rude and abrupt. Scrambled eggs had obviously sat there a very long time and were burnt black underneath. When one of our group asked for fresh eggs the staff member commented “it wasn’t his job”! Certainly would not stay there again