Bury St Edmunds Town Centre Hotel

Sophie and Jenny # A Team Best premier inn ever

Das Hotel hat sehr große und sehr bequeme Betten. Die Zimmer und das Badezimmer sind sehr sauber. Das Frühstück ist sehr reichhaltig, stetig werden am warmen Buffett, das sich direkt an die Küche anschließt, frische Speisen zubereitet. Alles macht einen sehr gepflegten Eindruck. Die Lage des Hotels direkt im Stadtzentrum ist prima, um in den Geschäften zu bummeln oder Restaurants oder Pubs zu besuchen. Samstags empfiehlt sich der Markt. Hier bieten die Händler sehr viele Regionale Sachen an.

Estancia genial, comodidad, limpieza, profesional y cerca del centro... Habitación espaciosa y cama muy cómoda. Seguridad en acceso a zonas comunes del hotel mediante tarjeta.

Almost always stay at Premier Inn on business and the Bury St Edmunds one is clean, staff very helpful and the only negative is that the windows could do with a clean outside but that is it.

Upon checking in, the reception staff did not appear to have a clear understanding of my meal deal booking. Initially, I was told it had not been authorised before they later confirmed that I did in fact have the meal deal included as part of my stay. I also encountered confusion regarding parking, as I was asked to pay for parking before staff eventually realised it had already been paid for as part of my booking. The first evening, I went to the restaurant and was given the meal deal menu and had the meal deal explained to me. After finishing my meal, I thanked the staff and left the restaurant. However, I was then chased outside by a member of staff shouting, "Excuse me, hello, have you got a meal deal?" even though the restaurant had already confirmed I was on a meal deal when I arrived. I found this quite embarrassing and unnecessary as the hotel was full of other guests. The second evening passed without any issues. Unfortunately, on the third evening, I was seated at a table and told by a server that she would return shortly to take my order and offer drinks. I then sat waiting for approximately 30 minutes without anyone returning. During that time, another couple were seated around 15 minutes after me and had their order taken before any member of staff came back to me. As a result, I raised a complaint and chose to dine elsewhere that evening, as I felt I had been completely ignored. Following this experience, I did not eat in the restaurant again for the remainder of my stay. Overall, the repeated issues left me feeling embarrassed, frustrated, and disappointed with the level of service I received. The manager did apologise to me the following day when I went to collect fresh towels and mentioned that she would look at compensating me. However, I was unsure how this would work given that my accommodation and meal deal had already been paid for. Although the meal deal package was paid for, I only had two meals during my stay and felt too embarrassed and uncomfortable to return to the restaurant after my experience. The service and overall customer experience was well below the standard I and anyone would expect.