Uttoxeter Hotel

Zeer fijne locatie. Vriendelijk personeel. Na verbouwing is het restaurant nog beter geworden. Vooral personeel zoals leiding Chloe, maar ook bediening Nicole en keuken Shaine zijn erg gedreven en heten je steeds weer welkom.

Een basic hotel dat op dit moment verbouwing ondergaat. Praktisch als je het als uitvalsbasis gebruikt voor Alton Towers, dat slechts op 20 minuten afstand ligt. Hotel personeel is zeer vriendelijk. Directe omgeving vrij sfeerloos, maar op 5 minuten rijden ligt het gezellige centrum van Uttoxeter.

Despite having read several negative reviews (also good ones), we decided to focus on the good aspects whilst highlighting the room for improvement. Good aspects: Excellent location for affordable stay close to Alton Towers Rooms as expected, comfortable with everything you need for an overnight stay, or 2 Restaurant - nice environment, nicely refurbished, dinner (although long delays) quite good, breakfast, surprisingly good, especially the freshly cooked breakfast. Staff - friendly Less good aspects: Restaurant - full hotel and restaurant had to rely on 2 waiters, who were also expected to cover the bar and pour all drinks. Also, I could only see 2 staff in the kitchen. We felt sorry for the staff, they offered the best service they could, with a smile. Becky and Marnie were our waiters they were running around trying to do their best, however, part of our orders were forgotten and arrived late after the majority in our party had eaten. Premier Inn, get your act together and ensure adequate staffing, especially when the hotel is full. Lost property - I had left an item in the room after checkout (my fault, it happens). I have contacted the hotel directly 3 times, they promised to call me back with update. This has not happened. I know the item was left behind, however, no communication. This is what 'lost property' is all about, so that missing items can be returned to their owners. In an ideal world, your would expect the cleaning staff to be honest and use 'lost property' for what it was intended!

I stayed at this hotel years ago transiting for a visit to Alton Towers and vaguely remember a satisfactory stay ! For my most recent stay this was for one night whilst visiting Alton Towers again. The front of house staff were attentive, and helpful. The grounds and site clean , reflecting the quality of Premiers affordable brand. The rooms comfortable and clean, room temperature , a bit erratic in a sealed room , but once the temperature guide followed ok! I found the restaurant a disappointment ! A small corner diner and bar, which seemed overstaffed yet lengthy waiting times for underwhelming average meals. my chicken stack burger , was disappointing like nuggets stuck in a roll with a few chips followed by a berry pancake with un defrosted berries and Luke warm packet pancakes, this was the meal deal for £29:99 plus a basic buffet style hot cooked breakfast of the most basic quality. I also found confusion on what drinks are included in deal, as I simply ordered a pint of lager, as no cider was available, and was followed back to my room by a waitress to collect an extra £1:50 above the package price ? I n general a great location for a visit to the amazing Alton Towers theme park, whether you are travelling by car or public transport, unfortunately I found the restaurant let the hotel down on this occasion .

Hotel was decent enough, bit dated but did the job. Restaurant however was extremely poor, inparticular for dinner. Service ridiculously slow, small portions and food undercooked. Also waited over half an hour for drinks. Would not recommend.