Stoke-on-Trent (Hanley) Hotel

Stayed here to visit the Emma Bridgewater factory and Waterworld, nice cosy hotel. There was an unusual heat wave and the air con is set not to go below 19, as the room was soo hot the staff very kindly gave us a fan so we could sleep comfortably. All staff were friendly and polite. The only negative is our room (number 7) needed a good dust, thick dust on vents and other area’s, carpet needed a vacuum and bathroom needed new sealant around the bath. Just needs a bit of cleanliness to be the usual premier inn standard we are used too.

The Good: Convenient location. Friendly staff to check you in quickly. Good size room, clean, comfortable bed and good pillows and linens. Room was nicely dark at night, no light leaks. Bathroom OK. I slept well in the end in spite of my comments below. The Bad : Efforts should be made to accommodate solo travelers only in adjoining rooms, where possible. I had noisy teens next door and I heard every word, shriek, giggle, curse word - even heard the content they played on their phones, through and under the door between our rooms. I hate to do it, but I asked for another room. The "accessible" room I was offered was hot, damp, musty and smelled absolutely terrible. I nearly gagged. And there were people walking up and down right outside the window. I RAN back to the shrieking teenagers! I didn't find a wifi code or welcome folder in the room. There's no phone. There were no frills - in the bathroom only a jug of liquid soap. Nothing else. The Ugly : the site and situation of the building are very unattractive! You'd NEVER think it was a hotel. Looked like a back alley.

Stayed here a few times when visiting family rooms are very comfortable and staff are very pleasant,bit disappointed with the food this time not the greatest we took the meal deal our own choice we decide just to have the starter and not have the main meal again our choice so we took a sweet but we were charged an extra £2 I understand it's a deal but keeping in mind the main course would be more expensive,I was a bit disappointed

Absolutely awful hotel staff are very rude No consideration for people with disabilities whatsoever. Would completely recommend avoiding where possible.

I received such a great check in experience, warm greeting, everything managed and explained for me. This set the tone of the stay! I'd emailed previously to ask if they could stash me somewhere quiet because I never sleep when I'm in a hotel, they did too, at the end of a corridor in the annexe. It was lovely and peaceful and i had a great sleep on the comfortable mattress with the blackout curtains drawn. The room was spotlessly clean and a comfortable temperature, even as we were entering a heatwave. The Brewers Fayre staff on site were also lovely and made me feel welcome, which really helps when youre travelling solo. The drinks prices in there were very reasonable, food looked nice but I didnt try it as wasnt there for long enough. I would definitely return if I need to go to Stoke again.