Stoke-on-Trent (Hanley) Hotel

Good points: Easy to book and was assisted with check in without having to ask. Room was easily accessible, clean, comfortable and quiet. Facilities were fine for a one night stay. I arrived before check in time and was able to leave my luggage. Staff were very pleasant and helpful. Brewer's Fayre evening meal was good for 'pub grub'. Not so good: Price for one night was acceptable but on the high side and very close to my budget limit! I did not arrive by car and if I had not been met by a local resident at the station I may have struggled to find the hotel. Some clearer directions including which bus to catch and walking distances would be helpful. Not everyone will want to get a cab from the station. I found the whole building very hot and airless. It felt hermetically sealed and quite claustrophobic. I was glad I had not arrived in a heatwave! As an older person staying alone I was concerned that there did not seem to be any means of contacting staff in an emergency in my room. I was not asked if I knew how to use the key card for access and that it needed to be inserted inside the room to put the power on. The key card needed to be jiggled to get it to work! The bed was very high. If I was shorter I may have found it difficult to get in and out of safely. There was no decaf coffee in my room and no indication that this and additional tea/coffee etc was available in reception although I did find it by chance. Some drinking water in the room would be a good addition.

Stayed here to visit the Emma Bridgewater factory and Waterworld, nice cosy hotel. There was an unusual heat wave and the air con is set not to go below 19, as the room was soo hot the staff very kindly gave us a fan so we could sleep comfortably. All staff were friendly and polite. The only negative is our room (number 7) needed a good dust, thick dust on vents and other area’s, carpet needed a vacuum and bathroom needed new sealant around the bath. Just needs a bit of cleanliness to be the usual premier inn standard we are used too.

The Good: Convenient location. Friendly staff to check you in quickly. Good size room, clean, comfortable bed and good pillows and linens. Room was nicely dark at night, no light leaks. Bathroom OK. I slept well in the end in spite of my comments below. The Bad : Efforts should be made to accommodate solo travelers only in adjoining rooms, where possible. I had noisy teens next door and I heard every word, shriek, giggle, curse word - even heard the content they played on their phones, through and under the door between our rooms. I hate to do it, but I asked for another room. The "accessible" room I was offered was hot, damp, musty and smelled absolutely terrible. I nearly gagged. And there were people walking up and down right outside the window. I RAN back to the shrieking teenagers! I didn't find a wifi code or welcome folder in the room. There's no phone. There were no frills - in the bathroom only a jug of liquid soap. Nothing else. The Ugly : the site and situation of the building are very unattractive! You'd NEVER think it was a hotel. Looked like a back alley.

Stayed here a few times when visiting family rooms are very comfortable and staff are very pleasant,bit disappointed with the food this time not the greatest we took the meal deal our own choice we decide just to have the starter and not have the main meal again our choice so we took a sweet but we were charged an extra £2 I understand it's a deal but keeping in mind the main course would be more expensive,I was a bit disappointed

Absolutely awful hotel staff are very rude No consideration for people with disabilities whatsoever. Would completely recommend avoiding where possible.