Stafford North (Hurricane) Hotel

Ich hatte eine bestätigte Reservierung für 27.06. (umgebucht von 10.03. wegen COVID). Bei meiner Ankunft lag trotz meiner schriftlichen Bestätigung keine Reservierung vor, und ich wurde von der sichtlich überforderten Dame an der Rezeption abgewiesen

Stayed here as a family for a trip to Alton Towers, very happy, lovely clean and very comfy beds, amazing breakfast and lovely friendly staff. Thank you

We stayed here to break up a long journey and have a fresh start before heading to Alton Towers. Unfortunately, the experience was really disappointing. Our room was on the third floor, where the loft space has been converted. It was exceptionally hot the heating displayed 32°C. There was also no air conditioning which we did know but you couldn’t open the windows fully which prevented no ventilation There was simply no way to cool the room down, and as a result, we got no sleep at all. I contacted the customer service team to suggest that guests should be warned about this when booking during warm weather but the response was completely dismissive. It’s frustrating to see that this seems to be a known issue, based on other reviews, yet nothing is being done to address it. We’ve used Premier Inn many times before, but after this experience, we won’t be returning. I’d really hate for other families’ weekends to be ruined like ours was.

Generally, we have a good overnight stay here in our way back from Scotland. This time however, we did not. The room was on the top floor and airless. It was so hot, we felt exhausted. There was a fan in the room, but, it just contributed to the noise element and did not really cool the room down. There were roadworks going on outside on the roundabout all night too. Neither of us slept well and we did inform the receptionist who gave us a card to contact Customer Service regarding their Goodnight Guarantee. I duly contacted them with details of the stay. 5 days later I received an email requesting all the information I had previously sent them in my initial contact. They said they could fully investigate after this had been supplied! Today, another 5 days later I am informed that they will not honour their Goodnight Guarantee because the hotel states it does not have air conditioning. There was no mention of the all night noise from road works. Really, the Goodnight Guarantee is worthless. I am very disappointed in their Customer Service. I will definitely return to staying overnight with one of their competitors like we used to. I would like to point out the staff at Hurricane are really nice and polite and a credit to the hotel. It's the Customer Service team that let the chain down and renege on a satisfaction guarantee.

Very professional and frinedly staff, especially Paula & Lou (breakfast staff) who were most welcoming and friendly. Well presented room.