Sheffield City Centre (St Mary's Gate) Hotel

Der Service war wikrlich ausgezeichnet. Das Zimmer war groß und sauber. Im Hotel gibt es ein Restaurant mit guten Hamburgern. Das Internet is kostenlos, allerdings kostet schnelles Internet einen Aufpreis (Was wohl üblich ist in dieser Preiskategorie).

Ich war hier vor kurzem während in Sheffield für die Abschlussfeier meiner Tochter. Check-in war Einfachheit selbst mit der selbständige Check in Anlage an der Rezeption. Das Zimmer war makellos und sehr komfortabel. Das Frühstück war sehr gut, mit einer guten Auswahl für jeden Geschmack. Die Angestellten waren alle sehr freundlich und hilfsbereit und waren eine Eintrittskarte zu Premier Inn. Ich würde empfehlen? Auf jeden Fall

Wir waren sehr zufrieden, ausgezeichneter Service. Zimmer war sehr großzügig und die Betten waren sehr bequem. Nasszelle ist groß genug und es gibt ein Waschbecken ausserhalb. Am Frühstücksbuffet konnte jeder etwas finden, um satt zu werden und auch am Abend läd die Hotelbar noch auf einen Drink ein. Das Hotel ist sehr Zentral gelegen und auch für ausreichend kostenlose Parkplätze ist gesorgt.

I’ve had a booking made at this hotel since the 11th April & so have several of my friends , for a Stay on Saturday 16th May (Mates Stag Do). I woke up this morning to an email from Premier Inn cancelling my booking & re-booking me & my friends into the Premier Inn at Angel Street. With no prior notice or explanation as to why. I called ‘Customer Services’ and was told that the hotel is having ‘Maintenance work done & couldn’t accommodate my booking. They also only refunded my credit card payment when I called up & not automatically when the booking was cancelled. They wouldn’t even transfer my payment onto my ‘New Booking’. I questioned the subject of prior notice & was told that ‘The hotel would have tried to contact me before doing the cancellation’. I asked them for a telephone number , as I received no call in the last 7 days. They couldn’t but assured me that it would have happened. ‘All Lies’. I also asked to speak to a complaints manager to escalate this further & was told that one wasn’t available for another 2hrs (10am) but I would receive a call back. That also never happened. ‘All Lies’. I’ve now cancelled my ‘New’ booking at Angel Street & so have all my friends , as we all feel we have been treated very poorly & we are nolnger respected as customers anymore but purely a side thought. This is an example of Very Poor Customer Service , without us paying guests you are bankrupt & out of business. Companies seem to forget how to treat their customer anymore. Try & tell me I’m wrong !!

We stayed one night and for breakfast. Location was great, shops and pubs 5-10 minute walk. Staff were very welcoming and helpful. Beds were very comfortable and the room was spotless. We had a great sleep as ut was so quiet. We would not hesitate to return here.