Rotherham East (M18/M1) Hotel

Until now we have never had a problem when staying at a premier Inn we booked in on 24th May after a long drive, we checked in and about a hour or so later the fire alarm went off we left the room at meet outside reception after the fire brigade arrived and checked everything out we were allowed to return to our room, we were told someone on the top floor had left the hot tap on and overflowed and water had gone through the floor boards, myself and my wife got no sleep as all through the night we heard heavy footsteps above us and sounded like a herd of elephants, next morning we had to feel our way down the corridor as there was no lighting due to water in the electrics we tried to use the light on our phone as we were going down to reception my wife fell over due to not being able to see and has lack of mobility which is why we were on the ground floor as hotel had no lift , the man on reception was helpful but there was not much he could do as they were following head office policy and said we would need to speak to guest relations we contacted guest relations and the person on the phone could not be less helpful and did not seem to care about the problems we had at the hotel

i have already lefta review on the feedback form sent over, but i would also like to leave my experience i had at rotherham east, courtney was amazing, she looked after me and my daughters who i had come to visit, she made up the room so my children could stay and left them treats. she made it very special for me and my daughters, and we definatley be returning, once again thank you !

I stayed here while attending the womens hockey finals in Sheffield - its only 15 minutes from IceSheffield. Very comfy bed with big pillows - quiet at night too, even with a window open. There's no air-con but a desk fan was provided. Nice strong shower.

team were amazing, great spacious rooms and good food next door

This Particular Premier Inn seemed Tired and could do with an interior refresh. Cleanliness was Not upto the usual standards in the Room and Corridors.