Rotherham East (M18/M1) Hotel

Jamie and the team at Rotherham are amazing!! It was a very hot day but Nothing was too much trouble and they even helped me up stairs with my bags!! We were kept cool and hydrated and everyone we came across was attentive and fantastic! Will deffo be back!

We decided to stay at this hotel as my wife was visiting the local hospital. After 3hrs of travelling up from Kent, we arrived and found that the car park had a £3 per night charge on it, my wife is disabled so we parked in the disabled bays which there were plenty of, but found it strange that we still had to pay (good start). The chap on the front desk was pleasant and helpful which was nice. We were lucky to be allocated a ground floor room which we had not asked for. We checked in and went to our room, the room looked a bit grotty and gave the appearance that it had not been cleaned that well. The walls had squashed bugs on them which had not been wiped down, a hole in the wall like someone had punched it and it had been roughly filled in and painted. The window stills on both sides of the window had peeled paint on them which was laying on the window sill and it also appeared to have not been wiped down for a long time, the heater under the window had paint peeling off it as well and was rusty. The carpet looked like it had not been hoovered and the walls looked like it had been painted sometime in the past and was patchy to say the least. The bathroom was in the same condition as the rest of the room, the bath plug was mouldy and not attached to the bath, the only thing that looked clean was the bed linen. For what I paid I was not expecting it to be the Ritz, but you did not feel clean while staying in the room and it made you remember the experience for all the wrong reasons. I feel that when credit is due I will say it, but also the same for a bad experience. The only good thing I can say is that the chap on the front desk (sorry did not catch his name) was very helpful when trying to sort out the super slow wifi which Premier Inn use. Would I stay here again as we have to go another two times to the hospital in the next couple of months..the answer is no. I have found a Green King pub very close to the hospital so will be trying them out. Hopefully the room will be a lot cleaner than Premier Inn Rotherham East. I filled in the survey that they send giving it a bad review and so far have had no reply from Premier Inn (surprise, surprise) had your money now not interest. Please see pictures for reference attached

Booked this Hotel for its location as we were down for a hockey tournament, On arrival the car park is quite busy and In really poor condition potholes all over and poorly maintained … oh and you have to pay to park too it’s is only £3 a night though but isn’t secure no barrier or cctv Reception area is small and if you arrive at a busy time can be a squeeze with everyone’s bags and kids etc Our room was a family sized room a good sized double bed and a single perfect for the 3 of us. Room was very hot with no air conditioning (we did have a fan which made little difference) not sure if it was heat induced but the room smelt very musty with cobwebs and dust pretty much on all surfaces.. The bathroom had a good sized bath with shower water pressure is pretty grim and black mould on the ceiling however served it’s purpose Restaurant is a beefeater, evening food is adequate breakfast is pretty good

Very pleasant staff on the front desk, booked us in for breakfast and dinner at the beefeater restaurant attached to the hotel. Bedroom was a good size for me and my wife, bed was very comfortable, had a fan to help cool down the room too which definitely helped! Parking out the front was £3 for the night.

Comfortable stay with lovely food and good service in the restaurant. Front of house staff were welcoming and helpful. With a special mention to Jamie who is most possibly the politest and most helpful member of staff I have ever encountered at a UK hotel and I think we are on our 10th weekend away this year so far.