Wells (Somerset) Hotel

Staff friendly and welcoming. Room clean, comfortable and warm. Food as good as expected. On site parking and e-charging available.

Booked a Premier Plus which was a great value! It's spacious, clean and comes with a small fridge and coffee maker. The hotel is a 15 minute walk from the town centre. The hotel was very quiet, didn't hear any of the guests moving around the hotel.

The young man on reception should be retrained as has no clue on the information or location of any tourist attractions in the area, the young lady at breakfast looked like she didn’t want to be at work as was sullen /moody and lacks customer interaction skills who also needs retraining or the sack to let the company down for having a poor attitude. The older lady at breakfast also needs retraining or the sack as she cleared my table when I was getting my breakfast, can’t she not have seen that someone was using that table, when I mentioned it to the younger lady with glasses and tattoos, she barked back with “Well, if doesn’t matter, does it”. The location is very convenient to the city centre as you walk directly behind Morrisons to be there in 5 minutes. I can highly recommend a recently opened Italian restaurant in the square called Il Postino, it was a former post office, the head waiter Bruno is a genius and the company have a highly successful sister restaurant in Bradford on Avon. The full breakfast in Morrisons is only £8.75, the hot chocolate is absolutely delicious and you get friendly and engaging staff unlike the hotel staff who are in my opinion not fit to work in the hospitality sector and should all be immediately sacked. The parking for guests is £8 per 24 hours, the reception staff will give a QR code to scan when you depart and pay, there’s no free parking behind the hotel as that’s private land and a fine can be imposed.

I stayed at Wells Premier Inn in November. The staff was absolutely lovely, Luke and Sarah helped with anything I needed with without it being an issue for them, and Ray in the kitchen cooked to accommodate how I like things cooked. I couldn’t have had a better stay, such lovely welcoming staff.

Well we normally have a good experience when booking a Premier Inn, on this occasion we had what they call a "Premier Plus" Room, we were going to the Cathedral candle lit service which was a Christmas treat having travelled down from Eastbourne. On our return from our evening out I went to take a shower, I had all black scum coming back up from the bath waste outlet! My wife unfortunately refused to use the shower as there was an awful stench of bad drains smell. Also in the carpark was a very squashed rat which obviously had been there a few days!