Bridgwater Gateway (M5, J24) Hotel

Pas de connexion internet contrairement à ce qui est annoncé, réseau . Restaurant très médiocre et mauvais rapport qualité /prix, décoration froide et basique Agressivité de la cuisinière Manager qui n’est pas en mesure de s’occuper d’un problème afférent à son entreprise y compris en faisant l’intermédiaire, relation clientèle uniquement par la plateforme téléphonique. Environnement : attention, pas de terrasse ou d’espace extérieur accueillant. Chambres climatisées donc fenêtres verrouillées impossible à ouvrir, pas de ventilation naturelle

Had a 1 night stay in 2 interconnecting rooms which the staff were very helpful over the phone in ensuring these were allocated for us. Self check in is easy but there was a member of staff on hand to help if needed. Rooms clean and comfortable as usual and the air con was very efficient, had to turn it off overnight as the room was so cool. Some noise from the road outside but wasn't a problem. No need to book breakfast and staff were doing an amazing job of getting everyone seated as they arrived. Kids love the buffet and we love that they eat free :-) Would definitely recommend for a M5 pit stop.

This is modern premier in with a restaurant attached. Reasonably priced I liked: Lots of free parking Close to the m5 Fantastic aircon- possibly the best I’ve had outside the USA, very welcome on a hot summers night Good food at dinner and breakfast Staff were friendly

Only stayed one night en route to cornwall. Good stop off point and we found reception friendly and efficient - we did register our car upon arrival in view of previous reviews but had no problems on departure and no extra charges Found hotel clean, comfortable and quiet with working air-con. Bathroom was well equipped Liked the fact that extra tea bags, coffee and sugar were readily available on a table near reception - very good idea Unfortunately did not take breakfast or evening meal because of previous reviews Would stay again as so convenient a stop-off and would eat next time so i can comment!

We stayed here for 3 nights. Our room was sub-standard as there was an issue with the TV. I told the staff on reception and the duty manager on the first night, to be told "we apologise and will try our best to resolve this in the morning, we can't guarantee anything". In the morning I spoke to them again, the staff showed empathy and stated they would try their best to find a resolution. On the 2nd night, Scott (the person on the desk) stated nothing can be done and dismissed the issue. He also minimised the issue of giving a substandard room and refused to call his manager as he was at home now. Scott did offer a free breakfast, which we refused as we already had this covered. Scott continued to attempt to antagonise the customer (us) making silly, childish remarks with no resolution offered. When I criticised his professional manner, his capability and his customer service, he decided to get upset, walk away and ask us to leave the premises. So to sum up, we got a sub standard room with a faulty TV, the customer service from here on was to dismiss and attempt to antagonise the customer, offering no resolution to the issues they created. Scott did accept; - that we had done nothing wrong - we had attempted to resolve the issue using the correct procedure - the room was sub-standard - the issue was created by premier inn staff However they did not have the capability to offer a resolution to the issue for the following 2 nights and 2 days we stayed here.