Oxford Kidlington (Airport) Hotel

Booked to stay over one night as the location was located ideally suited to my function the following day. The hotel is very well presented with a Beefeater restaurant attached. The checking is done via machine and bar code but unfortunately I had no mobile signal so could not access my email so had to check in at the small reception. The rooms were clean, tidy and comfortable as all the premier inns I have stayed at. The restaurant was clean, service very good and value for money. Definitely stay here again. Very pleased.

Arrived at the hotel and was greeted by Rekha who was so friendly and accommodating. We told her we had a room booked and for some reason premier inn booked and charged me for 2 rooms when only one was needed. After the confusion I was given my room card and made my way to my room. The room wasn’t clean it only had one towel when there was 2 guests. The duvet had a hole In it and the pillows was flat. I went downstairs to see Rekha and she apologised profusely saying this was unacceptable and shouldn’t have happened. She then gave me another room and when I went up this was in an even worse state. The room wasn’t cleaned, the bed sheets were dirty and again only one towel. The bathroom sink had water in it from the previous guest. There was sweet wrappers under the bed and at the side of the bed. Again I went too see Rekha who was mortified about this and again she apologised and gave me clean sheets so I could make my bed. Rekha also gave me complimentary breakfast for the inconvenience and free upgraded WiFi. While the hotel itself wasn’t very clean Rekha was totally professional and I couldn’t fault her. Next day after an uncork sleep I went to reception so I could book my evening meal,but no one was there. I waited a good while but still no one came to see me so I had to leave for work. Would certainly not stay at the hotel again.

WE HAD WENT ON HOLIDAY WITH MY FAMILY. WE HAD A GREAT SEEING OR THE FASCINATING BUILDINGS. WE WANNA SAY THANK YOU TO REK HA WHO HAS GIVEN US THE BEST EXPERIENCE EVER . SO WE ARE SO GREATFULL.

Great customer service by Rekha at the reception. very professional and helped make check in smooth. 10/10 experience

Very disappointed as, having paid in full at time of booking, staff member refused to check us in for our room without us paying a further £8. Not a huge amount but frustrating as no explanation could be provided about why we were being asked to pay this additional fee. Didn’t have much choice as far from home & late at night. Staff member did not offer to resolve, just fobbed us off with an email address for customer services if we wanted to complain.