Newcastle Gosforth/Cramlington Hotel

I've been stopping here since January with work obligations ,still here in may, absolutely no hassles here, reception staff go above and beyond to help, especially with directions to the best curry house (thanks Sharon 😅😅) ,especially do their best to keep you in the same room, different rooms get different channels in the TV at times,all in all a great place with a wetherspoons next door to the hotel

Good stay. I was particularly impressed with the ladies in the breakfast room. I have a gluten intolerance and they went above and beyond with separate cutlery, cereal and toast etc. But more than that it was the way the server listened carefully and made sure. My intolerance is not extreme but it was a relief to deal with well trained, informed and considerate staff. So often in hotels it is quite time consuming and awkward when you are trying to ensure you aren’t exposed to something which may make you ill. For this reason we will stay here again when we are visiting family in the North East. Thank you.

We checked in on 02/05/2026 for 1 night. Staff very friendly and check in was very quick. First impression was lovely clean room and bathroom, in a double room overlooking a lawn to the side of the hotel. After checking in we left to catch up with family in Newcastle for the afternoon/ early evening. We got back to the room around 9 p m and as it was so stuffy and no Aircon we opened the window (after checking that the heating was at 16 degrees, which was lowest setting). It was then we noticed a quite loud industrial humming noise like a large extractor fan, (we think it may have been coming from the McDonald's across the way), it was really intrusive so we closed the window. We were woken up in early hours by guests slamming doors and as the room was really hot again we had to reopen the window. Didn't get much sleep due to the sound of the fan outside and more slamming of doors. After a really bad night's sleep we opened the curtains in the morning and it was obvious that there is a leaky overhanging gable and faulty guttering as water had pooled on the window sill. Around the window and in the corner of the room there were signs of a longstanding water ingress issue. As there was no one on reception to report the issue to on checkout, we're going to email premier inn to make them aware. I don't understand how this hotel has so many good reviews as it's the worst nights sleep we've had in a hotel in a long time. Such a shame as the first impression was so good. We didn't eat in the hotel so cannot comment on the food.

Really lovely stay we booked the Premier Plus room and was really pleased lots of space and tea/coffee making facilities Room was very clean and we stayed for 3 nights and had breakfast there too. Breakfast was excellent and well worth the money. Staff could not do enough for you. All was very friendly and looked happy in their work Would definitely stay there again Location is outside City Centre however Metro and Taxis available and still represented excellent value for money to stay in a quieter part of the city

We always use Premier Inn and book an access room. The rooms are clean, food ok. The staff are always polite and helpful. Its handy having pub next door