Berwick-upon-Tweed Hotel

Whilst we found the hotel comfortable and staff were friendly, courteous and welcoming throughout our stay, we were disappointed by several issues that significantly impacted our experience. Most notably, both lifts were out of service during our visit. As our room was on the third floor, we were required to carry our luggage up and down several flights of stairs without any assistance being offered. This was both inconvenient and physically demanding, and we feel that guests should either be informed in advance of such a significant issue or offered assistance upon arrival. We also experienced very poor water pressure from the bathroom sink, which made basic use difficult. In addition, the shower was fitted only with a fixed shower head. We appreciate this may be standard in some rooms, but a handheld option would be far more practical and convenient for many guests. Given the combination of these issues, particularly the complete lack of lift access, we do not feel that our stay met the standard we have come to expect from Premier Inn.

My first time in this Premier Inn and it was certainly better than some I’ve stayed in. The location is good and the staff very helpful and friendly.

Had a lovely breakfast, Julia at the desk was especially helpful, made me feel very comfortable and welcome. Was very friendly, couldn’t ask for a better experience

Premier inn in Berwick is exceptional in my view for the friendliness of its staff and the skill of the chef there. The evening meals we had were really well cooked and presented. Terrific value too. We were surprised to get such good quality food there. The hotel is in a good location with lots of available parking around. The town is well worth a visit with lots of history and things to do.

We had a warm welcome from Ann when we checked in. She talked about the parking as we thought there was parking behind the hotel. We decided to stay in for dinner as we were tired. Both Ann and Laura were very attentive throughout our stay. We enjoyed the meal and drinks. As always Premier Inn rooms are always clean and the bed is very comfortable. It’s in a good location. On the whole we had a lovely stay. Ann and Laura made it more a pleasant one with their hospitality. Thank you both.