York North West Hotel

It’s the first time at this particular place though we are regulars of Premier Inns. The staff were very helpful & friendly. The room seemed ok initially but we found tiny pinholes in the curtains & very frayed edges. The shower head would not move & the heating control on the tap had been put on upside down. The place had a general feeling of being run down, but I think we’d stay there again.

We checked in late (10.30ish), tired and slightly tipsy, so we decided to retire after unpacking. It wasn't until we had undressed for bed that we noticed there were no duvets, just a top sheet. As the room temperature seemed OK we decided not to get dressed again to get it sorted. There were times during the night when we were uncomfortable because of the cold, which led to a 'broken' sleep. The following morning we discovered the duvets stuffed under one of the beds, (hardly hygienic). I wonder if this happened when staff moved the beds 30cm apart for which we were charged £5 (twin fee). I found I couldn't fully close and lock the ground floor window and could only lock it 'almost' closed. Breakfast food good, but atmosphere hardly relaxing, being asked to sit next to a table of about a dozen loud family members, with young kids running around all over the place and one bouncing on the bench next to our seats. The queues were very long, not helped by the eternity it took for each cup of coffee the only machine in the place took to fill a cup. I chose this hotel because of its proximity to a function we attended, but I felt somewhat disappointed with my stay, as we paid what I thought was over the top for what we got. Perhaps I am spoilt as a Radisson Blu premium member in whose hotels we would normally stay.

Really good value for money coupled with welcoming and efficient staff made our short 4 night visits all the more enjoyable. I was impressed with the Premier Inn staff knowledge and their can-do attitude to be 'of service' and to provide help where needed and the Beefeater staff were great, nothing too much trouble, cleared and cleaned tables without having to be prompted and order taken correctly. All good all round! Marcus Harborne

Stayed for one night in a family and twin room. Staff were really nice and helpful. The hotel was clean and the beds comfortable - but it was ruined by the sweltering temperature of the rooms. No aircon and the fans didn’t help much either. Avoid if it’s summer.

The room was unbearably hot around 28-30 degrees slightly less at night; and also very humid. The room provided was right above the restaurant; there was no air conditioning in the room; only in the restaurant and the window could only open a tiny bit. There was one fan in the room; I was provided a second one after pleading the manager. The hallway immediately outside the room smelled of hash which made me feel sick and the children too. When I asked for another room the same evening we arrived; we were told that this would be possible but we should speak with the manager the following morning at 7am which we did. He said that the hotel is full; and that was pretty much it. It was so bad that we didn’t return until the following evening at 10pm as I couldn’t bear the thought of staying another night in that room. Really, this room should not be given to guests as it is not possible to stay or sleep comfortably in it. Wouldn’t stay there again. When asked if I complain I was told to ring a number the following Monday lol