York North West Hotel

Booked night before stay to break a journey. It's in a good location to get into york . The staff at reception and the restaurant are excellent and can't be faulted. We opted for the dinner and breakfast deal and the meals were great. Plenty of breakfast choice and well laid out. The room allocated to us was Unfortunately in much need of updating and repairs. The TV had wires hanging loose down the wall and was a challenge to change channel or volume, clearly had issues . We couldn't adjust the room temperature as when we used the room thermostat (as instructed) there was a strong burning smell so of course switched it back immediately. We assumed just dust in the radiator, but didn't want to be responsible for the smoke alarms going off. The bathroom was dated and the shower looked grubby. I guess this hotel reviews will depend on what room you end up with . As mentioned the staff ,restaurant and were great , pity the room wasn't.

We checked in late (10.30ish), tired and slightly tipsy, so we decided to retire after unpacking. It wasn't until we had undressed for bed that we noticed there were no duvets, just a top sheet. As the room temperature seemed OK we decided not to get dressed again to get it sorted. There were times during the night when we were uncomfortable because of the cold, which led to a 'broken' sleep. The following morning we discovered the duvets stuffed under one of the beds without covers, (hardly hygienic). I wonder if this happened when staff moved the beds 30cm apart for which we were charged £5 (twin fee). I found I couldn't fully close and lock the ground floor window and could only lock it 'almost' closed. Breakfast food good, but being the last Sunday before schools went back, atmosphere hardly relaxing, being asked to sit next to a table of about a dozen loud family members, with young kids running around all over the place and one bouncing on the bench next to our seats. The queues were very long, not helped by the eternity it took for each cup of coffee the only machine in the place took to fill a cup. I chose this hotel because of its proximity to a function we attended, but I felt somewhat disappointed with my stay, as we paid what I thought was over the top for what we got.

Excellent, staff were fantastic, helpful and polite. Room was clean and spacious, bed was comfortable. The hotel was in the perfect position between two excellent park and rides. We opt to use the breakfast and dinner deal, one of our party is a coeliac, best decision we made, they had an extensive knowledge of allergens, they were absolutely fantastic. Thank for a fab trip

Lovely stay as always at any Premier Inn. From check in to check out, sweet slumber and pristine bathroom. What more do you need?

It’s the first time at this particular place though we are regulars of Premier Inns. The staff were very helpful & friendly. The room seemed ok initially but we found tiny pinholes in the curtains & very frayed edges. The shower head would not move & the heating control on the tap had been put on upside down. The place had a general feeling of being run down, but I think we’d stay there again.