Skipton North (Gargrave) Hotel

Ideales Hotel für Ausflüge in die Yorkshire Dales. Das Hotel liegt verkehrsgünstig außerhalb von Gargrave, sehr ruhig trotz vielbefahrener Straße. Frühstück nebenan im Anchor Inn, reichhaltig. Guter Service, sehr sauber.

The hotel appears to have been recently refurbished. It was nicely decorated, very clean and the bathroom was lovely - nice bath and shower and no mould which you usually see in Premier Inn bathrooms. The car park had a large section closed off but we managed to park. There was quite a queue to check in which took some time. The air conditioning was great and something we have struggled with in other locations. It was very quiet and a nice view through the window. We had received an email with a free breakfast offer so decided to visit Skipton. Unfortunately the breakfast wasn’t too good. The hot food seemed to have been sitting there for a while. The bacon was very hard and inedible, the eggs were rubbery. Beans were ok as was the orange juice. The coffee was all milk, couldn’t taste the coffee. Not much choice of other items although a selection of cereals was ok. The cutlery wasn’t clean. I was glad we hadn’t paid for the breakfast.

Hotel is in lovely location next to a canal and set back from the road so nice and quiet. My room was very spacious and clean, apart from a small food stain on bed sheets which I noticed in the morning. The air-conditioning was quite slow to work so needed to shut the window and turn it up full as soon as I got there but ultimately it kept me lovely and cool all through the night and I slept really well in the very comfy bed. The welcome was friendly but the poor lady was running between the front desk and the bar area in the next building, so could have done with some help. Still, lovely and friendly and a great welcome. I booked a cooked breakfast in the morning and it was very good. Overall a great stay and I would definitely book again.

The car park and building looked tired. On our visit, it was clearly short-staffed, but they did their best to accommodate us

Stay was an absolute disaster from start to finish. Stayed with my son who is autistic and doesn’t cope well with unforeseen changes to routine and any problems that occur. That’s exactly what happened from arrival. I checked in to find my son’s sofa bed was not made up and had to go back to reception to request this but had to go for a walk in the meantime. We had a meal deal for dinner and breakfast. When returning to the hotel a couple of other customers had been complaining about the lack of options on the menu and that they should have been made aware of it. When I checked with the restaurant staff they said this was now back to normal as there had just been too many people. Surely you either have the items or you don’t? It then became apparent that there were only 3 members of staff, 1 in the kitchen, 1 waiting and 1 receptionist for the hotel also helping out in the restaurant due to it being a bank holiday they must have being paying enhanced rates. After waiting 15 minutes to order, we then waited over an hour without any food. I then asked what the issue was. The waiter returned a few minutes later and told me it would be a few minutes. 10 minutes later I was served a burger that was raw on the inside. Obviously our order hadn’t been prepared and I returned this, finally getting a replacement about another 10 minutes later by which time my son had finished his meal. Another 15 minutes later deserts finally arrived but by this point I had been ready to just walk out. Other customers had been complaining and had similar wait times. Breakfast the following morning was an improvement but I noticed at least 6 staff on shift which is likely why given they were back to standard rates of pay. After my stay I followed up with a complaint to guest relations and although they acknowledged everything I’d said basically tried to fob me off and said they couldn’t offer a refund. After pushing back I was offered a refund on the meals as a gesture of goodwill which is the least they could do given the experience. The fact I had to push them into that doesn’t bode well for their customer service if anything else was to go wrong and as such I cancelled a future booking with Premier Inn and won’t be using them again. My recommendation would be if you do have to stay here do not eat in the restaurant and do not commit to the meal deal in advance.