Pickering Hotel

Upon pulling into the carpark of the Pickering Premier Inn, the place appears totally unkempt and overgrown. However, once you get inside, it's quite tidy. Unfortunately, it was a bit like the Mary Celeste. There was no sign of any staff members whatsoever, just a couple of 'self check-in' kiosks. After a long drive, and with two tired kids in tow, I'd much rather have just been checked in with a member of staff. Once we got comfortable in our family room, which was clean enough and quite spacious, (but has no drawers, so you've no choice but to live out of your suitcase), we decided to head downstairs to the restaurant for a meal, especially looking forward to it, as there was a poster in the lobby area advertising that kids eat for free during half term. There were barely any tables occupied, yet we were denied entry, as we hadn't pre-booked and the restaurant was apparently fully booked. Since when do you have to pre-book meals at a hotel chain such as this?!? Instead, we were given a list of local takeaways and ended up all having to sit on our beds, eating fish and chips. When I went to collect the fish and chips, approximately an hour later, the restaurant was still empty. This really wasn't how we were expecting to start our stay in Pickering! The next morning I asked about getting a table for that evening. They asked if I'd pre-booked a meal deal. As the answer was no, we couldn't have a table, though they offered to book us in for the following day, should I wish. Whilst walking through the lobby area, I heard other people on the phone, ordering takeaway, so it's clearly a major issue at this hotel. For anybody who does stay here, which I won't be doing again, take a five minute drive out to Spencers Bar and Grill. They're friendly, welcoming and offer great meals at a decent price. I don't know if it's the same at all Premier Inns now, but at this one it feels that they're trying to operate a major hotel using staffing numbers from a small B&B. This comment isn't meant to come across negatively towards the staff that I dealt with, as they generally appeared to be overworked.

After traveling 180 miles to premier hotel pickering and to find they did not have our room with a walk in shower which they had promised us all along. I AM 81 YEARS OLD AND MY WIFE 76 YEARS OLD and we cannot step into a bath. Only two weeks before we went they said we were alerted a walk in shower. So our seven day holiday was ruined and we had to drive another 180 miles home again. Used £50 of petrol and a ruined holiday. We has no luck getting our petrol money back from customer service and sent all paper work to head office waiting is Witbread and they did not have the decency to reply to them. So I recommend any body going to a premier inn hotel to read the Reviews first and if you have any special needs to ring up the hotel a day before. Can you imagine what we felt like at our age to drive 360 miles in one day and a ruined holiday. Harry & Valerie Baines.

Firstly, the staff were amazing. The young lady who checked us also worked the bsr and then waited at table for our evening meal. She was lovely, helpful and very hard working. Premier inn, she is a credit and deserves acknowledgement. Also the young man who's was waiting at table was attentive and ensured we were well looked after. The food was very tasty, in fact one of the staff Members telephoned me to book us in for dinner. Our room was clean and comfortable I have stayed at many premier inns but this was one of not the best. Thank you

Firstly we chose this hotel for the location it's close to pickering, the atmosphere was warm and welcoming, our room was spotless and could not fault it,but the icing on the cake was the wonderful staff very plesent and helpful could not do enough for you I hope premier inn know what a hardworking team you have here... wonderful stay

Great hotel situated ion the outskirts of Pickering. the self service breakfast was good with a good variety of items to choose from and the poached eggs cooked to perfection. The only down side we arrived at 20:00hrs on Friday after a long journey, but were unable to have an evening meal in the restaurant! But the staff informed us we could 'order in' but as not knowing the area it's difficult to know where one could obtain food from so sadly we went without a meal that evening which was totally unsatisfactory as we had our 18 year old grandson with us! The 3 star review reflects the fact that we were unable to have an evening meal in the hotel restaurant.