Pickering Hotel

Booked this hotel as it was near a birthday party venue for us. Booked because it advertises Free Parking. The outside of the hotel is awful, unkempt and soulless. On arrival we unloaded our luggage and checked in. Nice room, clean and spacious, you know what to expect from Premier. Got changed and went out to our party. Next morning had a nice breakfast in the dining area though it was a little small for the amount of guests and tables not cleared very quickly. No need to check out as no extras to pay so popped our cards in the slot and left. Just as well as no staff on reception anyway. A couple of weeks after returning home I got a £59 parking fine!!!!. Apparently it's only free parking if you register your car number at reception when checking in. No-one mentioned this at all to us when checking in, no-one asked if we even had a car......nothing. Very cross about this but when I tried to call the hotel I couldn't find a number that worked, eventually got customer services to transfer me directly to the hotel. The phone rang for literally 3 minutes (I was determined to hang on). A nice young man eventuall answered and told me that number wasn't manned and It was in a locked office!! I explained my situation and he appologised but said that the car park was managed by Horizon and nothing to do with them, and there were signs in the car park and at reception, so I told him we obviously hadn't seen them and no-one told us about it at check in. I asked to speak to the manager, "not there, can I have his name please ? no I'm not allowed to give it out and he's not often here anyway." What a way to run a business. I suggest that the manager spends more time there and conducts some staff training. Needless to say I have not contested the parking fine as Horizon are renowned for not listening. I would NOT recommend this Premier Inn at all.

Lovely & clean Premier inn. Everywhere kept lovely & clean- bedrooms, corridors, kitchen, restaurant & reception area. Lovely restaurant and good menu. Lovely unlimited breakfast- couldn't ask for anything more for breakfast. Such a good selection. Dinner's are lovely too. Just book table in advance to avoid being disappointed with not being able to eat at Premier inn, as are very busy in evenings. Lovely friendly staff. Nothing too much trouble for them.

I paid for a room of 4 and got a room for 3. I had to sleep on the floor as they would not help us. The bedding was dirty and inside the bed was thick of hair. I could not get in the restaurant to eat. No where local to go on foot. But when we did find some where to try to eat out we were made uncomfortable. And left. Pickering is a in a whole did not seem to be inviting. So myself and my children had to order a pizza in.

We were a group of 6 friends staying for three nights and had a really lovely experience at Pickering Premier inn. Rooms clean and welcoming and staff could not have been more helpful Really impressed to be provided with a list of local restaurants and takeaways and to be made welcome to eat our takeaway in the bar area with cutlery and condiments provided. The Indian restaurant in the town recommended was absolutely first class as was a pub on the Whitby Road. Breakfast was excellent and we were encouraged to sit and take as long as we wanted In a perfect world there would have been a couple more staff on duty particularly in the evenings but not once did I hear or see any member staff complaining as they quickly moved from restaurant, to bar, to reception and in the morning room cleaning. Fantastic team work I’ve stayed in lots of Premier Inns over the years and Pickering easily the best by far. Well done

The village is lovely but the company I work for ( which I booked) paid for this. STRONG ADVICE - if you arrive and although there are empty tables ( I sat in the bar for over an hour but was told that the tables were all booked even though I was staying on my own) over an hour I sat there and there was still empty tables everywhere, but I still couldn’t order a meal. I was told by a staff member that the chefs only cook for a certain amount of tables- ( hence everywhere booked up, but actually close to empty tables). So the restaurant will be fully booked and you can’t get delivery of takeaway anywhere, Just Eats and Uber don’t deliver here. You get advised there are restaurants close by, but who wants to drive when you’ve been driving all day. I’m sure they could have easily fitted in just one person (I was on my own) but it was a NO NO. The rooms are nice, but the premier in Ultimate WiFi is crap. My phone on its own network is quicker, so if you want to work from here then I’d say you’d have to be very patient coz the WiFi is typical Premier Inn “slow”. The rooms were nice. I’ve not yet attempted breakfast ( I’m hoping I’ll get a table but I’m not building my hopes up). So basically I wouldn’t even entertain this place. If I was forewarned I’d need to book a table within my confirmation email then I’d have booked as late as possible. But no warning at all. So if you want to stop here, I’d recommend booking a table ( if you know your arrival time) or stop off and eat on the way ( although the food didn’t look that appetising in this so called restaurant ). There is always a queue at the bar too. It’s as though they are really understaffed and although the staff are apologetic and very polite, they must get complaints all the time. They are litterally run off their feet. I get the feeling, Premier Inn are struggling to get staff. Such a shame as the room was nice but really expensive at £160.25 per night ( York Horse racing was on). I would actually recommend to people to look at an Air B&B ( lovely cottage’s in the area with similar prices, some are cheaper, but this particular Premier Inn, hits below the belt and it’s a staffing problem. They obviously need more chefs and more service staff. Me personally, I’d give this place a wide swerve.