Pickering Hotel

There was a small delay on arrival but lady on reception was great and check in was fine. Had a premier room and it was perfect. Soundproofed, air con, big tv for the tennis final, good coffee machine thing and nice powerful shower. Fantastic comfy bed, slept like a top. Drinks from the bar were reasonable and good quality, staff superb. What’s not to like? Cheers!

Absolutely terrible service Room was dirty, bathroom toilet had urine all over it. It was disgusting I felt really uncomfortable with sleeping there. The staff are rude and disinterested in their customers needs. Booked the restaurant then we got told we had missed our slot because we were late but the lady who had booked our table told us between 630 and 7pm we arrived at 6.55 and got told we had missed it. We got told me need to wait until 8pm but I said its to late for the children and her response was i can give you a list of takeaways. DONT STAY HERE.

This weekend was a special one. It was our little boys 9th birthday. For his birthday he wanted a weekend at Flamingo land! We live in South Derbyshire so this was quite a drive and having family also coming for the weekend, from Staffordshire and Yorkshire, we needed a base. Somewhere for a family meal on the Saturday evening and a good night's sleep ready to get back in the park on the Sunday and do it all again. Having used Premier Inn many times in the past, I decided Premier Inn Pickering was the place. At this point, I didnt know how wrong I could be. During the day at Flamingo land, a member of the team called me to book us in for dinner. I said there would be 8 of us in total, 3 separate rooms and gave lead guests names. I was assured that was fine and wouldn't be a problem. I was asked a time to dine. My reply was, " We are currently at Flamingo land, so I expect between 6.30pm and 7pm." Not knowing at that point, what time we would leave the park. The team member replied, "Thats no problem." At that, I thought nothing more of it, let the rest of the party know and carried on with our day. On Arrival, the check in service is fully automated, you have to do it all yourself using a kiosk. Thats fine for me, but would of been a nightmare for my partner who is disabled and has Functional Neurological Disorder. There were no staff in sight. This would become a pattern. I checked us in and we headed to our room. All seemed well, until my partner went to use the bathroom. There was somebody's Urine all over the toilet seat, back of the toilet and on the floor at the rear of the toilet. Dark yellow splashes everywhere. She was mortified. I took a photo and said I'd let reception know when we went down for dinner. We got down to dinner at 7pm. Some of our party were already there, had been since 6.50pm. There was a member of staff at the bar who I quietly informed about the state of our bathroom, showing her the photo. She said it was shocking and would get it cleaned while we were at dinner. We then, as a group presented to be seated. The same girl then walks from the bar to the restaurant. There she proceeds to tell us we are late. As we are late, we would now have to wait until 8pm. The time is now 7.05pm. I had booked for 6.30-7pm. But she insisted whoever called me had plopped us in for 6.45pm which was half way between. Then failed to tell me this. She wouldn't budge. Kept calling us late. Late for a booking of 6.45pm that I didnt make. I explained I had agreed a slot, not a time. She blamed the girl that booked us in, but that somehow became our problem because of their incompetence. She then proceeded to ask if we'd like a list of local takeaways. Shocking. I asked to speak to the manager. 20 minutes later the manager arrived. I explained and she was vert sympathetic, but didnt fix anything. She admitted they were in the wrong, but couldn't fix the issue as it would overwhelm the kitchen. Unbelievable. Again, their incompetence, becomes our problem. I further raised the state of the bathroom and she agreed to refund the cost of the stay. This also wasn't done. We find a local restaurant who can accommodate us all at short notice and head out. On returning we have a few drinks in the bar, then being totally exhausted head to our rooms. Its now around 10.30pm 1 hour later, we are woken up by what we can only describe as a herd of elephants running around in the room above. It was the last thing we needed. Eventually it stopped and we got back to sleep. 12.30am Banging again. This time it sounded like the police were putting in someone's door. It was super loud, echoed through the whole hotel. My partner and son were terrified. Eventually it stopped and we got back to sleep. On going down to breakfast, I spoke to the other member's of our party and they had heard exactly the same. It had woke them also. They were on separate floors to us, one on ground, one on 2nd. What was going on at this place ?? Before checking out, I again spoke to a member of staff about the noises and the refund who assured me it would be done automatically. Still nothing. I genuinely will avoid Premier Inn going forwards. They are not the perfect nights sleep.

Just returned from our 3rd stay at the Premier inn ..again was not disappointed staff so very friendly nothing too much trouble a great location close to the moors and all local attractions ..breakfast couldn’t fault as always. We choose a meal deal was excellent value for price will certainly choose that again ..We treated ourselves to a premier plus room was spotless clean and fridge was a bonus to store drinks and snacks …I have one gripe myself and husband found the shower very difficult as had to climb the high bath ..who has baths anyway? A walk in I would give 10/10 unfortunately 9/10 ..other wise was a pleasant stay

we stayed at Pickering Premiere Inn, for three nights Friday to Sunday, a busy yet friendly bar and restaurant, the service was very good. room was clean, and comfortable. we had a good night's sleep, with no issues with noise levels from other guests.