Harrogate Town Centre Hotel

Wir hatten das Glück auf der Durchreise im Premier Inn in Harrogate Centre zu übernachten. Das Hotel verfügt über ziemlich neue Zimmer und liegt ruhig in einer Nebenstraße. Unter dem Hotel liegt ein Parkdeck, in welchem man sein Fahrzeug sicher abstellen kann. Dies kostet zwar 7,50 Pfund, aber ist sicher und praktisch. Die Innenstadt liegt ca. 7 Fussminuten entfernt. Das Hotel machte auf uns einen sauberen Eindruck. Das Frühstück entspricht dem Premier Inn Standard, wird jedoch gut präsentiert und das Buffet ist in einem sehr sauberen Zustand. Das Personal ist freundlich und zuvorkommend. Jederzeit wieder.

What a let down! I stay at Premier Inn at least twice a month. Second trip here as first trip could not fault and an ideal base for exploring the beautiful Harrogate. But this time wow! What has happened? Paid for early check in and upon arrivals both self service desks were out of order, staff couldn’t find our early check in but eventually did. Sign on lifts and doors saying no breakfast was available due to a kitchen issue, not an issue for us as only booked room only. One lift out of order. Upon arrival in the room there was no milk, no water and no pillow cases for the spare pillows plus only one set of towels. Spoke to housekeeping (only say we saw housekeeping on the floor was on day of arrival). Pillow cases sorted but informed that there was no milk or water and that this had been an issue for several weeks, and also informed that a few weeks there was no toilet paper!!! Bar tenders were able to provide cans of sparkling water and a glass of milk daily! Only used the room for a base and spent every day out and about so decided not to ask for the room to be cleaned but I did want fresh towels. Put the dirty towels outside the room (which were collected) and asked reception for fresh. Upon arrival no towels, went to reception and asked to speak to the manager. No manager but the on duty manager did speak to me and said he was only a relief manager as the hotel was struggling for staff and he could only assume the issues with milk and water were due to ordering issues. Also said he hoped I wasn’t going to ask for milk as there was none (not even to put in a glass)! He apologised and organised towels - one set, eventually got two bath towels! This is not my expectation of a Premier Inn and a totally different and disappointing experience than the one I had two years ago. I will be completing the premier inn customer survey but one things for sure next time I visit Harrogate I will not be staying here!

Bloody great hotel. Manager was a star a extremely entertaining. Food was spot on and room clean and comfy. Will definitely use again.

This was our fourth or fifth visit to the hotel and it’s consistently good - we rate it highly for price, location, comfort of rooms, friendliness and helpfulness of staff, and the variety and quality of the breakfast. We were allocated a room at the basement level, which worried us, but it turned out to be a great spot: only a small number of rooms on the corridor and exceptionally quiet. All-in-all, another relaxing stay at a hotel in a premium location in Harrogate.

The hotel is really run down, the drinks machines out of order, lift out of order, card machine didn’t work to make key cards, the hotel it pretty dirty on the corridors the carpets are stained and filthy the breakfast was awful. Worst premier I’ve stayed at.