Harrogate Town Centre Hotel

Wir hatten das Glück auf der Durchreise im Premier Inn in Harrogate Centre zu übernachten. Das Hotel verfügt über ziemlich neue Zimmer und liegt ruhig in einer Nebenstraße. Unter dem Hotel liegt ein Parkdeck, in welchem man sein Fahrzeug sicher abstellen kann. Dies kostet zwar 7,50 Pfund, aber ist sicher und praktisch. Die Innenstadt liegt ca. 7 Fussminuten entfernt. Das Hotel machte auf uns einen sauberen Eindruck. Das Frühstück entspricht dem Premier Inn Standard, wird jedoch gut präsentiert und das Buffet ist in einem sehr sauberen Zustand. Das Personal ist freundlich und zuvorkommend. Jederzeit wieder.

Understaffed, 1 person in charge of everything. Hotel is exhausted, grubby (carpets particularly) and in decline, immediately obvious on arrival, and would not recommend. Cleanliness is questionable, I immediately cleaned our toilet seat. There are plenty of lovely options in Harrogate, they need to up the game, this is my second disappointing stay. First, I thought, was unfortunate staffing issue. This is not typical of what is expected from booking a Premier Inn. Definitely the worst and worsening of any of my stays in Premier Harrogate Centre or other Premier's. Would not consider this hotel again.

The standard of cleanliness was shocking. In the first room the bathroom hadn’t been cleaned, the bedding was also dirty and there were urine stains on the mattress protector. We were initially told there were no other rooms available. Upon insisting something was done, we were then told there were in fact 11 other room available. In the second room there were blood stains on the mattress protector. The receptionist helped us to change the sheets. If it wasn’t so late we would have found alternative accommodation. The rooms are tired and dated. The worst premier inn I have ever stayed in.

My friend and I booked two rooms a few months back at The Premier Inn in Harrogate under a Summertime offer to receive a free breakfast as well. The rooms were very good value upon booking. When we tried to check in at 3pm, only one of the rooms was ready, which was fine as we could see that the staff were under pressure and dealing with a lot. My friend had a room with a wonderful view of the nearby Majestic hotel grounds. Sadly, my room’s view wasn’t quite so large, scenic or light, but it was clean and cool and I slept well. If you are booking and are bothered about such things, maybe request rooms with a view of the Majestic grounds. We were leaving quite early, so went for breakfast at 8 am. The selection was plentiful, made better by the fact it was included in the room price. There are evidently currently a few issues going on with either management of house keeping, short- staffing or stock control, but I can’t fault the politeness of the front of house team, who are doing their absolute best to look after their guests. We were given a friendly welcome every time we needed to store bags, ask questions or request milk etc. Some of the more recent reviews of Harrogate Premier Inn are poor and I agree that it’s not as uniformly good as other Premier Inns I have stayed in. However, 5 stars go out to the staff who are making the best of a situation they are left to deal with.

Visited this hotel weekend on 8th to 10th August. Unfortunately the hotel was very understaffed for the amount of checked in guests. However, the staff working that weekend deserve a huge amount of credit. They worked so incredibly hard to meet the requirements of all the guests. A particular shout out to Connor. He was amazing and absolutely went out of his way to make our group of 10 friends feel like valued customers. Every single time I saw him, he was racing around to please the guests. All with good grace and professionalism. If I had the authority to promote him or raise his position, I would in an instant. Without Connor and the team, we would have lost faith in Premier Inn. Management. To ensure continued guest bookings, you need to employ sufficient staff.