Thetford Hotel

Ich war rundherum zufrieden. Das Zimmer war gut und sauber. Besonders das Bett war top, ich habe super geschlafen. Frühstück natürlich very britisch, aber so ist das. Ich bin satt geworden. Fußweg in die Stad sind gut 20Min. War aber top und ich habe super Indisch gegessen.

I stayed overnight at Premier Inn Thetford and thoroughly enjoyed the stay. The Receptionist was so very friendly and helpful and then, later in the evening we came back to ask if we could still have dinner and the Staff were, again, so helpful and sociable. The dinner and breakfast the following morning were just perfect. The room was clean and very comfortable and had everything I needed. I overlooked the car park but there was no noise. I really enjoyed my stay, all the Staff were just great and I'm glad I stayed there. Bill Heaney

Upon arrival our room was 26.5 degrees celsius, despite having two old noisy fans already running when we entered. By the time we unpacked it was 27 and unbearable. Our two boys, said that they felt they could not sleep in a room this hot or noisy. Andrew, my husband went to reception where he was told, that nothing could be done, all the rooms were like this. At 11.45pm, our eldest who suffers with eczema and asthma woke in tears due to being too hot. He needed his inhaler and I decided to take him downstairs where we sat in the lobby to cool down. This was really distressing and upsetting. There was a different receptionist at this point, who explained the same again, nothing could be done. When we returned to the room, we wandered down the Premier Plus corridor, it felt remarkably cooler. I decided to take the large duvets out of the sheets and this helped. We used cold flannels and all 4 of us laid naked (not ideal), none of really slept. In the morning we spoke with the receptionist about our bad night, she again said nothing more could be done. I questioned why the Premier Plus area seemed cooler and despite her just saying there was no air con in the building, she then went on to say Premier Plus rooms had air con. I asked why we could not have been moved, and she said they weren't for families. We have family in Norfolk and stay regularly with Premier Inn, normally the Norwich West, Showground site and have never experienced anything like this before. We called Premiers guest relations this morning only to be told this was not covered by the 'Good night guarantee'. This is because the room does not include air conditioning, so the temp of the room is not covered in the guarantee. When we booked we had no choice but to book this room as it was the only room offered to families. This is discriminatory and unfair.

My son, D in L and grandchildren aged 10 and 7 stayed on Saturday night. My 10 year old grandson suffers badly with excema. The room was so hot it was unbearale and the heat exacerbated my grandsons excema greatly. The windows would only open a fraction. In spite of complaining they were told no other rooms were availablle. They could not fault other aspects of the hotel but the heat was unacceptable No REFUND WAS OFFERED!!!

We stayed for 2 nights here from Monday to Wednesday. We had reserved a Premier Plus double room and were allocated room 122 which as on the first floor overlooking the car park at the rear of the hotel. The room was large, spotlessly clean and comfortable. The bathroom and shower were also spotless. The A/C worked well while we were sleeping. The staff were all cheerful and friendly. The hotel is located about 100m off the A11 and just under a mile from the centre of town. We had booked full breakfasts for our stay which were served in the attached pub the Warrener. We also had 2 evening meals there. Again the staff were friendly and the food excellent and good value for money.