Lincoln City Centre Hotel

Das Einchecken am Automat war sehr umständlich, obwohl ein Premier Inn Konto seit Jahren besteht...,.es wurden viele Angaben wiederholt abgefragt. Die Codierung der Zimmerkarten musste mehrere Male vorgenommen werden, da es sich anscheinend um einen wiederkehrenden Programmfehler handelt. Personal allerdings sehr freundlich und hilfsbereit. Kostenpflichtiger Parkplatz, sowie Parkhaus direkt neben dem Hotel....für 24 Stunden lediglich 6£....sehr günstig in GB. Hotel mit Lift und Restaurant im Haus bestückt. Das Zimmer lag im 4. Stock mit Blick auf die Kathedrale....wirklich toll. Großes, sauberes Zimmer, super Bett....sehr guter Premier Inn Standard.

It was located well for the city attractions, my room was perfect, I had a great nights sleep, I loved that I could take my bike into my room. Made everything easier as the panniers could stay on. When I arrived in the restaurant I asked if I could have quick service as I was going to a concert and this happily happened. The staff were friendly worked well as a team throughout my stay with George being particularly helpful, nothing was too much trouble, thank you for a great experience

We arrived very late in the evening and were extremely tired. My husband suffers from five slipped discs, and I was only wearing high heels, so leaving the room to locate a member of staff during the night alone was not a reasonable option. Upon entering the room, we were met with a strong and unpleasant drainage smell with no form of ventilation in the room. The carpet near the bathroom was heavily stained (appearing to be faeces or blood) and left soaking wet, suggesting it had been inadequately cleaned. The bed sheets were also damp. These conditions were not only unacceptable but raise clear concerns regarding basic hygiene and health and safety standards. As a paying guest, I have a reasonable expectation under consumer law that the accommodation provided is of satisfactory quality, safe, and fit for purpose. A room presenting potential biohazard contamination, damp conditions, and poor sanitation does not meet these standards and should not have been allocated to any guest. We reported the matter to staff the following morning and provided photographic evidence. Multiple team members expressed surprise that the room had not been taken out of service, which further supports that the condition fell below acceptable operational and housekeeping standards. We were also told we could help ourselves to two black coffees and a small bowl of cereal at no charge, which indicates that staff acknowledged there was an issue with our stay. Given the above, it is unreasonable to suggest that the lack of a complaint during the night removes responsibility from the hotel. The duty to provide a clean, safe, and habitable room exists prior to guest arrival and is not contingent on a complaint being raised. I do not believe the decision to refuse any refund or goodwill gesture is appropriate.

My wife and I have just returned from a short stay here Everything was perfect and we would certainly stay here again. A shout out to Billy, on reception, who was fantastic. I had made a mix-up with the booking but Billy sorted everything out. Later we had problems with the Ultimate WiFi password as well as the TV remote. Again, Billy fixed both problems. He seemed a genuine person and was keen to help. He is a real credit to the Premier Inn brand

Hotel gone downhill since previous stay in Aug 25. Poor service, poor food. Food wise, not value for money. I had paid for early check-in (11am). I used app at check-in machine but it said I could not check until 3pm. No staff around to help. Eventually found someone in the bar who had to get someone to help. I waited about 20 minutes to get sorted. My wife's food at evening meal was served cold so we sent it back. Next morning I had a message on app or email, to check-out using the app. There is no facility on the app do that.