Boston Hotel

Appalling state, filthy, smelly throughout the building. Room was horrid, dirty, smelly, carpet stained, evidence of mould in bathroom, dull, dingy. Looks like never been refurbished in a good while. Booked a twin room (option given and which I chose. However when we entered the room had large bed and small sofa/bed ! Everywhere we went the carpets were stained/filthy, communal areas were dirty, paintwork needs repainting, dining area dirty, chairs filthy !

i got back from a long shift from work and jane the receptionist helped me with the vending machine when it wouldn’t take my card, she was super nice and made sure i was sorted with a drink which seems like a small gesture but it meant a lot to me. thank you so much Jane i really appreciate it

We have stayed here several times as it's perfect for the places we are usually visiting when we're in Lincolnshire Room was clean & comfy, staff were lovely - I want to say an extra special thank you to receptionist Lily on this occasion though. We had an electrical problem in our room when we arrived on 31st July, and she quickly updated a few bookings on the system in order to move us to a different room once I showed her how bad the issue was. Within a few moments she was heading off to make up the sofa bed for us in the new room while we went to gather up our belongings to move over to the new room. She even gave us some goodies as an apology too, which she really didn't need to do. When we checked out this morning, we left a box of chocolates with a note for her as a thank you from us. I hope she gets them ok :-)

Excellent hotel, superb and friendly staff, rooms are always immaculate and nothing is too much trouble. We’ve been staying here for many years and it’s never failed to impress us

Stayed for two nights in July 2025. Easily the worst Premier Inn we have stayed at. The only complimentary thing I can point to is the staff who remain upbeat and positive, despite the poor quality facilities they have to manage. The lack of air con means that temperatures of 20 -25 are manageable with the fans provided in the room. As we were leaving, noted a fire exit door propped open with a fire extinguisher, presumably in an effort to get some air through the building. Issue with the shower not working on first night led to us having to move to an adjoining room. Discussed with staff that the bathroom itself was in a poor state, and any markings to show hot/cold or on/off had been worn away. Informed that this is common, and staff have reported numerous things in the building which need replacing or upgrading. In general the building is in a poor state of repair - plants growing in guttering, huge stains on the communal carpet serving ground floor rooms. In general, the feeling that we left with is that the facilities for guests and maintenance of the Hotel are unimportant. We have previously been happy to stay at a Premier Inn as you have the basics of the things that you need to act as a base to explore the local area. Not in this case.