Market Harborough Hotel

We have stayed in many Premium Inns but never any as tired & tatty as this. Cleanliness left a lot to be desired. The bath mat was stained, there was only one bath towel and the toilet didn’t look as though it had been cleaned. We were also allocated a room the furthest from reception, when the hotel was half empty. The corridors smelt and the carpets were well worn & stained. The staff are flippant & unprofessional and needing training in customer service. First impressions count!! I would not recommend this place to anyone - it’s a disgrace to Premium Inn.

Stayed at Premier inn Market Harborough 2 weeks ago. Room looked very clean and reception was very nice and helpful. Dinner was very nice and tasty. Will be back again for Christmas.

My husband & I have been staying here off & on since August while waiting to move into our new house. Our experience here has been an excellent one, both the staff in Table Table & the Premier Inn are professional, helpful & courteous. We would like to single out Tia, who has been first class throughout & understanding of our needs during this stressful time for us. I hope Tia is recognised for her ability & talent in this industry & I hope she will be encouraged to progress within your company. Thank you|

Only one person at reception who was busy dealing with other customers. We checked in & got to our room to find there were were no towels in our room. We went downstairs to report this & were given a bale by the friendly receptionist We had had a tiring day so just wanted a shower & to get to bed for an early night The temperature controls did not work in our room. We were up in the middle of the night trying (& repeatedly failing) to reset it from the balmy 24-25 degrees it was set at. We followed the instructions to the letter to no avail (we’ve stayed in quite a few Premier Inns & are familiar with the controls). We reported out problem in the morning and the helpful (different) receptionist apologised & gave us the customer service number to ring as we had not had the famous “guaranteed good night’s sleep” We spoke to Nadine who rather tersely told us there was no air conditioning in Premier Inn rooms. Pure semantics- temperature controls did then. The bottom line is that we both work repeatedly in the night iverheated and needed to stand by the open window to cool down. Nadine informed us that because we didn’t report it in the night, there is nothing they could do. I have only had cause to complain about a poor night’s sleep many years ago and the duty manager was able to refund us in the spot. I certainly was t expected to dress & report our issue during the night. Nadine said we could have telephoned & didn’t have got dressed & our room would have been changed. So she clearly expected us to walk through the corridors in night attire & our luggage in hand if an alternative room had been found for us. Disgraceful customer service

An amazing bunch of staff- they were all so lovely, tempered by room that was so hot Dayan would have been forced to remove his jumper and stick with at shirt and flip flops. Food was great. The inn is looking tired. Our toilet seat was in desperate bed of replacement. The carpets are all quite worn and frayed, the bed as always at premier in was shopper comfortable but I had to allow it to dry from my sweat pool at 3am (and this is not me being sarcastic). We had a fan on full blast all day during our stay and the window open (outside temp 18.5c). Room temp felt close to 35 and that is conservative. A winter stay with windows open probably fine. If you are an Orc in the master of darkness flame torture department, you’ll be fine. Otherwise bring very lightweight PJ’s.